L3 Desktop Hardware & Software Support 2022
Base location: Telford Onsite
Start dates: September 2022
If you want continuous learning, a Level 3 qualification and rapid career progression this could
be the opportunity for the incredible you!
We are looking for amazing individuals who want to kick start their IT career working with clients and resolving their computer hardware/Software issues. Come and join an apprentice programme like no other. At Capgemini our expertly designed programme will take you from GCSE level to a qualified desktop support engineer, including relevant technical certifications This 18-month programme is unique, you will be working directly in a team of experienced individuals with a strong community for support, drawing on their expertise and learning. You will be working to design how we transform our client’s existing services and create brand new services using cutting edge and emerging technologies with the client experience always in mind.
If you are seeking an exciting and fulfilling challenge where you will work towards assisting in transformational change, enjoy a large scope for progression and want to be part of a high performing and motivated team, then this is the programme for you.
About the Opportunity;
This is a customer focused placement in which you will be liaising with internal clients and problem solving to ensure a high level of service. This is a role you can start to build your technical skills and practice them daily. This role is pivotal in making sure that our end users can work efficiently and effectively. In addition to remote support, you will be gain insights in:
• Mobile solution support
• Software installs
• Building hardware
• PC Configuration
• Assisting with stores tasks
• Developing and implementing service improvements
• Creating and maintaining support documentation
• Working on the Tech Table or Virtual Tech Table assisting end users with technical issues.
• Meeting room technology - Touchscreen TV`s, OWL meeting room devices and Crestron Sound bars
• Basic networking
What we are looking for:
• 5 GCSE’s grade 4 or above
• We are looking for someone who is self-driven who is organized
• Wants to learn
• Good communication skills
• Wants to focus on technical skills but would also like to work with clients
Who are Capgemini:
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 300,000+ team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, driven by the fast ever-evolving and innovative technologies. Capgemini believes that digital transformation should benefit all of humanity and intends to be a benchmark in terms of its contribution to society, not just for its own activities but for those of its customers too, fighting exclusion and acting to promote diversity, ensuring equal opportunities and the preservation of natural resources. The very heart of the Group’s purpose is to build an inclusive and sustainable future for all, enabled by technology, drawing on the energy of its talents and the talents of its customers and partners.
At Capgemini, we know that one solution doesn’t fit all. We appreciate that outstanding technical solutions become even more outstanding when innovation is applied to a thought-process, we know that the secret to any successful organisation lies not just in the quality of work that it is producing, but in the people, who are behind this work. It is precisely this that makes Capgemini such a force to be reckoned with. Committed to applying ground-breaking technical approaches to organisations across a myriad of industries around the globe, we help our clients become more agile, competitive and successful. Working collaboratively, our multidisciplinary people work in partnership with one another to help their clients achieve their goals. An inclusive and diverse community where everyone is welcome, we nurture a team ethos that ensures we are truly representative of the colourful clients that we support. This inclusive spirit extends to ensuring every member of our organisation is finding the ideal work/life balance. Empowering our people to discover what they are truly capable of; at Capgemini we can help you to #GetTheFutureYouWant and bring your ideas to life.
These roles require SC Security clearance. To meet the clearance requirements, you will need
• Have the right to live and work in the UK
• Be resident in the UK for the past five years
• Have spent no more than 3 consecutive months outside the UK in that period
If you cannot meet these criteria, we may not be able to consider you for this role.