Level 3 Desktop Support Engineer Apprenticeship 2022
Intakes: June and September 2022
Who you'll be working with
Capgemini is a global leader in partnering with companies to transform and manage their business
by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing
human energy through technology for an inclusive and sustainable future. It is a responsible and
diverse organization of 310,000 team members in nearly 50 countries. With its strong 50-year
heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire
breadth of their business needs, from strategy and design to operations, driven by the fast
evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and
platforms. The Group reported in 2020 global revenues of €16 billion.
You will be working alongside people who are experts in different technologies and have a wealth of technical and client experience. It is often fast-paced, and we work in a collaborative environment. You’ll be involved from day one with a team around you, be stretched and, just as importantly, be trusted.
The Focus of Your Role
This is a customer focused role regarding the delivery of a high level of customer service. APS
staff are pivotal in making sure that our end users can work efficiently and effectively in
addition to remote support, you will be expected to assist with:
• Mobile solution support
• Software installs
• Building hardware
• PC Configuration
• Assisting with stores tasks
• Developing and implementing service improvements
• Creating and maintaining support documentation
• Once trained working on the Tech Table or Virtual Tech Table assisting end users with technical issues.
• Meeting room technology - Touchscreen TV`s, OWL meeting room devices and Crestron Sound bars
• Basic networking
What you'll bring
• We expect all our team members to express our seven core values which form
the basis for our rules of conduct within our teams.
• We are looking for someone who is self-driven who is organized and has an analytical and methodical approach to problem solving. Good interpersonal and communication skills who can work with minimal supervision.
• If you are customer focused and can manage your time effectively then this is the role for you
What we offer you
• With more than 310,000 people in over 50 countries, we still have big
ambitions - and we'll rely on you to help us achieve them
• With us, you will have responsibility from day one. Work alongside and network with experts to gain industry insights and develop your business knowledge. Thrive in a fast-paced, intensely collaborative environment. You’ll have time to develop, be involved, be stretched and, just as importantly, be trusted
• Professional development and a worthwhile experience with technology and opportunity to work with and learn industry standard technology.
• It’s all part of our commitment to hiring the best people and enabling them to achieve their full potential with us, regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity
• To be part of a 460 strong Graduate, Apprentice & Placement community that are supportive and to be part of local social events, giving you access to the MU’s large graduate community
• Corporate Responsibility & Sustainability: we'll give you multiple opportunities to get involved with the extra activities we call 'Giving Back', which means you'll be involved with fun and charitable events, from the Palace to Palace cycle ride, careers fairs, football tournaments, and much more.
Colleagues now work more flexibly in time and location, including from home, allowing a better work-life balance and greater empowerment.
- Company-provided equipment, such as desk chairs to ensure colleagues working from home do so safely and comfortably
- New working practices to encourage social interaction and strengthen relationships in the new normal
- Guidance and training to support well-being, notably through a global platform, including the right to disconnect so for a healthy work-life balance.
Why we're different
- At Capgemini, we know that one solution doesn’t fit all. We appreciate that outstanding technical solutions become even more outstanding when innovation is applied to a thought-process, we know that the secret to any successful organisation lies not just in the quality of work that it is producing, but in the people, who are behind this work. It is precisely this that makes Capgemini such a force to be reckoned with. Committed to applying ground-breaking technical approaches to organisations across a myriad of industries around the globe, we help our clients become more agile, competitive and successful.
- Working collaboratively, our multidisciplinary people work in partnership with one another to help their clients achieve their goals. And with over 290,000 people and nearly 130 nationalities under our wing, plus an inclusive and diverse community where everyone is welcome, we nurture a team ethos that ensures we are truly representative of the colorful clients that we support.
- This inclusive spirit extends to ensuring every member of our organisation is finding the ideal work/life balance. Whether that means part-time work, flexible hours or a condensed week, we will find the right working approach if you are the right person for the job. Empowering our people to discover what they are truly capable of, at Capgemini we will give you all the support you need to shape the future and bring your ideas to life.
Please note: to meet the security clearance requirements you'll need to have lived in the UK for
the past five years. If you have spent more than six months outside of the UK during the past
five years, we will unfortunately not be able to consider your application for this