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Clifford Chance

Deputy Manager - Accounts Management (Banking/Corprate Enterprises/Financial Investrors)


Clifford Chance is one of the world's leading law firms, helping clients achieve their goals by combining the highest global standards with local expertise. The Firm has unrivalled scale and depth of legal resources across the three key markets of the Americas, Asia and Europe and focuses on the core areas of commercial activity: capital markets; corporate and M&A; finance and banking; real estate; tax; pensions and employment; litigation and dispute resolution. Clifford Chance's aim is to be the leader of an elite group of law firms.

Alongside world-class legal careers, Clifford Chance offers excellent opportunities in the functions that underpin its business operations. By joining us in business services, you will help us to innovate in the way we deliver our services and enable us to run a successful multinational business that never stands still. Business services are integral to the running of the firm and are critical to its success.

Clifford Chance Business Services(CCBS) provides a wide range of IT Enabled Services to its client/parent company, Clifford Chance LLP. Having grown steadily over ten years, the company employs ~600 highly skilled and experienced professionals enabling the organization to successfully support its client in the following areas:

• Finance
• Information Technology
• Administration and Research
• Legal Support Centre
• Document Production Unit
• Project Management and Continuous Improvement

The responsibilities of the Client Development Coordinator can be broadly split across two areas: account management and client development.

Account management activities

• Relationship infrastructure – maintaining information about client team composition, distribution lists and client intranet sites.
• Internal relationship communications – assisting with the creation and internal dissemination of relationship information.
• Internal team meetings – arranging and preparing for internal client team meetings, taking notes and following up on actions.
• Client financials – working with the Commercial Analysis Team to respond to financial information-related reporting requests.
• Client fee arrangements – maintaining fee agreements on the central database and responding to requests for fee information.
• Client reporting – collating information for and assisting with the creation of client Value Added Reports (VAR) and other relationship reports specified by the client.
• Secondments – maintaining secondment information, liaising with client secondees, arranging and assisting with briefing sessions.

Client development activities

• Client information and research – collating and maintaining information for clients; including descriptions of new matters, organisation charts, business structures and client strategies. This will involve liaising with the Business Research Team, the Commercial Analysis Team, leveraging internal reports, and liaising with key client team members throughout the firm to gather information.
• Client planning – supporting the CDM and Relationship Associate in the implementation of the client plan, including tracking actions.
• Pitching – supporting the CDM on global panel RFPs and other important matter-specific pitches as appropriate.
• Client listening – supporting the process associated with taking client feedback and using the intelligence to support the growth of the client.
• Relationship meetings – assisting with the production of relationship documents and materials ahead of meetings.
• Events, seminars and training – assisting with the organisation and planning of events, seminars and training.
• Sector support – providing support across a variety of sector related activities which may include: production of internal reports and newsletters, maintaining client lists and market information, supporting internal meetings.
Skills and experience:

• You will have experience of working in an administrative role, ideally within the professional services or equivalent experience in a client development/account management administrative role
• You will be highly motivated, a self-starter, committed to high performance
• You will be pragmatic and have strong project management and analytical capabilities
• You will need to be a strong team player
• You will need to manage and prioritise multiple projects and respond quickly to requests which have a short turnaround time
• You will need to be positive and flexible to ensure that the areas within your responsibility are well managed
• You will have strong interpersonal and communication skills, both verbal and written (including strong editing and proofing ability and attention to detail)
• You will be confident, resilient and focused
• You will be able to demonstrate a track record of being pro-active and delivering high quality work
• You will have strong general software skills (Excel, Word, Outlook and PowerPoint).
• Preferable computer skills include InterAction.


• Bachelor's degree or equivalent
• 4-5 years of total work experience in a corporate/MNC

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