This website uses cookies to ensure you get the best experience. Learn more
Discovery

Coordinator - People & Culture Operations

Responsibilities

Responsibilities:
  • Answer HR customers' (employees, vendors, business partners, managers, etc.) questions regarding payroll, taxes, absence, time, compensation and HRIS Administration.
  • Serve as Tier 1-2 administration for employee requests ensuring exceptional customer service satisfaction.
  • Document all inquiries, issues and transactions using the case management system
  • Responsible for accurate and compliant entry of payments, tax withholdings and other data changes
  • Serve as frontline payroll & data administration, answering questions while escalating to People & Culture Services Specialist and P&C Operations management as needed.
  • Participate in projects and initiatives to improve processes and drive efficiency
  • Achieve performance measures and adhere to established SLA requirements
  • Perform other responsibilities as assigned, which may become essential to the position


Requirements

Requirements:
  • Bachelor Degree in HR / business / or related field
  • Minimum one year of HR experience, preferably within an HR operations team, service provider and/or shared services environment
  • 1-2 years payroll experience for 1000+ employee base
  • Knowledge and understanding of data administration
  • Knowledge of HR Systems (SAP, SuccessFactors, ADP etc.)
  • Knowledge of case management systems (i.e. ServiceNow)
  • Strong verbal/written communication skills, organization skills, detail-oriented, yet able to analyze and recommend alternatives
  • Ability to prioritize and address competing demands; multi-tasking capacity critical
  • High degree of respect for the confidentiality and sensitivity of HR and payroll data
  • Advanced knowledge in MS Office Suite, especially Excel.
  • Must be able to demonstrate ability to learn and understand various computer systems
  • Must possess the ability to work effectively within a fast-paced environment


Nearest Major Market: Knoxville

Apply Now

Share this