Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.
This position is dedicated to supporting the Global Billing Operations Team based in Austin, USA; Bern, Switzerland; and Shanghai, China. The scope includes the operational processes of billing and payment related research tasks. The reoccurring tasks will be measured against pre-defined service levels and quality objectives. A key element to this role is to have a close collaboration and open communication with all Global Billing and Payment teams onsite in Austin and Globally. The Billing and Payment Analyst will work within the framework of the company’s long term objectives in optimizing resources, technology and innovative thought to ensure that we are supporting a high quality, unquestioning trading environment.
Online payment reconciliation and verification
Operational data summary and analysis
Analysis of complex payment or billing issues and optimally tackle problems as well as proactively investigate payment and billing issues and suggest solutions that will enhance the customer experience
Act as a point of contact for Billing CS groups around the world to ensure accurate collaboration, consistency, and sharing of standard methodologies.
Process CS requests through Trace, JIRA and Outlook, through various tools including Kenan, PayPal Enterprise Portal (PEP), Billing Ops Tool Set (BOTS). Processing Bankruptcies, issuing refunds.
Analyze existing workflow processes in order to suggest, implement, and communicate improvements.
Knowledge of e-commerce and online payments
Over 2-3 year related operational billing and payment processing experience will be preferred.
Working hard with phenomenal responsibility
Experience with MS Office and data management system
Excellent communication skills.
Customer focus and ability to work in a dynamic environment. Customer support experience a plus
Willing to accept and function in a constantly changing, fast paced environment. Willing to tackle different tasks as needed
Flexible to work with Global teams in different time zones, remote managers and colleagues
Must be available to cover Bill Run activities around the middle and end of each month sometimes during weekends and after business hours
Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.
Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/
eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected] We will make every effort to respond to your request for disability assistance as soon as possible.
For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement