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Director of Product, Risk/Compliance

At eBay, we believe in being part of a purpose driven community dedicated to creating a bold and versatile work environment. eBay inspires passion, courage and inventiveness - you will make a significant and positive contribution that will impact millions of eBay sellers and shoppers around the world. If you are looking to take your career to the next level, this is the place for you!

Risk at the core of a managed marketplace requires eBay to ensure we can have responsible growth while we roll out Managed Payments globally. Grow the top-line with a stellar customer experience while managing your bottomline exposure.

We are looking for a dynamic Director of Product for Credit, Transactional Risk and Compliance with deep subject matter expertise in this area. This is a high impact, high visibility role and will shape the future of the Risk team at eBay. Candidates in this role will oversee Product strategy for these areas and will manage a team of globally distributed talented product managers. As we roll out Managed Payments globally, managing our seller and buyer portfolio is critical to our success. The ideal candidate will have a demonstrated background in driving strategy with senior leadership and building consensus, translating strategy into execution plans and leveraging a matrixed organization to meet business goals.

eBay is an equal opportunity employer
  • Own and drive the long term vision, strategy and execution for the portfolio of Buyer transactional risk, Seller credit risk, AML and Prohibited/Restricted/Counterfeit item compliance. Product managers are across a global team spanning across Shanghai and Austin/San Jose.

  • Jointly own KPIs for these areas along with Policy and contribute to risk strategies to achieve these goals

  • Create a prioritized multi-year defensible Product strategy tailored to eBay’s Seller/Buyer portfolio

  • Synthesize short and long term product capabilities from cross-functional teams across Policy, Risk and Buyer/Seller teams and maintain a groomed, prioritized backlog

  • Drive strategy creation, execution, stakeholder communication across leadership audiences.

  • Collaborate with the Risk, Fraud and eBay’s Core Technology teams to build next-gen account linking systems and its adoption for Risk use cases.

  • Partner closely with Product Analytics team to collect data insights to define and measure impact

  • Monitor industry trends in emerging fraud trends in conjunction with cross-functional partners to identify new product opportunities

  • Evaluate vendor offerings and build a cost-effective vendor strategy for third-party data

  • Coach, mentor and build a high performance team by providing effective, timely feedback and learning opportunities

Role Requirements - The Basics:
  • The ideal candidate for this role will be a cross between a Product guru, proven strategy contributor and an excellent people manager

  • Minimum of 15 years of Product Management experience with expertise in all areas listed above one - experience in Risk, Fraud, Payments or e-Commerce essential.

  • Masters degree, MBA preferred

  • 7+ years of experience as a people manager with demonstrated ability to build and grow a high performance team

  • Ability to effectively prioritize and execute tasks in a dynamic environment using a data-driven and analytical approach.

  • Ability to lead multiple complex projects across cross-functional, distributed teams and multiple client groups

  • Experience with product development lifecycle, process flows and working in an agile environment

  • Excellent interpersonal and relationship building skills and ability to influence senior management (Director, VP+) across different organizations

  • Excellent verbal and written communication skills including presentation of concepts with collateral (slides, white papers and documents) with a clear storyline and narrative

  • Ability to articulate and present everything from early concepts to full product launch plans to your team, as well as to external and executive audiences and defend your POV in the face of disagreement

  • Standout colleague with empathy for our customers (both internal and external) and desire to understand their needs, wants and concerns

  • Ability to influence both Product and Engineering teams outside of their own organization

  • Self-starter with the ability to present/assert/pursue independent ideas and drive them to execution with minimal oversight; think strategically and execute incrementally

  • Understand eBay’s unique value proposition and employ a combination of scrappy and long-range strategies to achieve goals

  • Experience with global payment archetypes, emerging markets, global fraud management a huge plus

eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement

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