•Respond to email/phone/chat inquiries routed to Customer Support, solve customer’s inquiry in time.
•Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems.
•Summarize and provide customer feedback to management.
•Accurately record customer trends using the online tracking tool.
•Perform related duties as assigned.
•+1year experience of customer/seller support role.
•Experience in an Internet company required.
•Team work, good communication skills and self-motivated.
•Strong proficiency with Microsoft Office and the Internet.
•Japanese-Native, English-Reading and writing are proficient.
•Diploma holder or equivalent work experience required.
•Ability to handle multiple projects/cases and priorities in a fast-paced environment.
•Must be a team player willing to support and accept the total quality processes and systems.
•Good planning, organizational and reporting skills are essential.
•Flexibility and able to deal with changes and ambiguity.
•Perseveres when faced with a challenging situation and shows creativity and constructiveness in problem-solving.
•Capacity to learn quickly and adaptable.
eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.