eBay Classifieds Group (eCG) is an innovative leader in online classifieds with brands that span the globe. Our sites help people find whatever they’re looking for in their local communities – whether it’s a job, an apartment, a sofa, a car, a concert ticket, financial services or new friends. Every connection made or item found makes a difference by creating a world where people share more and waste less. People who want to connect and trade visit our sites because they’re fun, easy to use and built on trust.
About the Business
Autotrader is an automotive marketplace where everyone wins. For buyers, Autotrader provides support and guidance to help them make smarter purchase decisions. For dealers and private sellers, we market vehicles more effectively while connecting them directly with buyers. We have a dedicated team based all over Australia supporting the Autotrader business!
About the role
The Key Account Manager role is crucial in ensuring we achieve our vision to become the leading automotive marketplace in Australia. Our Key Account Managers are responsible for revenue generation through elevating our brands in market by identifying new sales opportunities within existing and new accounts while providing outstanding service, pro-active education, insights and ongoing training and support for our customers. This role is based in-market and requires a combination of face-to-face meetings and account management check-ins via phone/video conference.
Providing extraordinary customer service to all new and existing customers.
Maintaining a customer centric approach to the business at all times.
Keeping up-to-date with our product suite, technical services, market conditions, advertising and market trends and utilising this knowledge to educate and empower your customers.
Establish and maintain business relationships that will significantly impact the customers’ perception of our brands. Creating a positive customer experience by representing our brand with integrity
Uncover customers’ immediate needs and future plans through effective questioning techniques.
Recommend solutions and opportunities to customers based on their business needs.
Empowering customers by helping them deliver a sustainable return on investment.
Achieve set KPI’s each quarter around effective calls, meetings, upgrades/termination management and set account management duties.
Creating customer accounts and processing opportunities in CRM with high attention to detail and maintenance of data integrity.
Prepare impactful and powerful business presentations utilising data and insights. This should include monthly and qtly reviews for dealers as required.
Maintain strong knowledge of new and existing product offerings as well as new products in the market, industry trends and new developments; understands current competitive conditions within the marketplace.
Identify market risk and establish plan to mitigate and escalate as required.
New Business acquisition / upgrades
Set meetings with stakeholders/ decision makers to present our value proposition focusing on our strengths
Developing, maintaining and utilising extensive knowledge of our offerings and data to educate potential customers
Data lead approach to articulating our value proposition to dealers
Performing to financial and productivity metrics including revenue achievement and outbound activity targets
Strategy, Reporting and Planning
Review, access and utilise new products to maximise sales opportunities.
Actively participate in weekly sales call and other meetings as required.
Ensure timely and accurate information is entered into the CRM system to deliver accurate activity and revenue reporting.
Analyse competitor activity, customer mix and sales stories.
Qualifications & Experience
Bachelor’s degree or equivalent level of experience.
Previous experience in a similar role.
Natural problem solver - takes a structured approach to collecting facts, logically determining the root cause, and identifying the simplest solution.
Data driven and proven ability to draw insights & recommendations.
Experience successfully objection handling and negotiating.
Demonstrated ability to work independently, as well as in a collaborative team environment.
Strong interpersonal and communication skills – both written and verbal.
The ability to build and present impactful presentations to customers.
Experience with various CRM systems.
Self-motivated, strong organisational and time management skills.
Solid Excel & PowerPoint skills and ability to create presentations.
Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs.
We love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel Gumtree is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about our Diversity & Inclusion click here:https://www.ebayinc.com/company/diversity-inclusion/
People are the heart of the eBay Classifieds business, and their health and well-being are our first priority.
We continue to monitor local government guidance and partner closely with medical advisers to determine the safest and best next steps for everyone. As a result, most teams are working remotely, with a few teams able to collaborate in person with enhanced safety procedures. We will discuss the particular case for your region during the interview process. As a general rule, interviews will be completed remotely over video calls.
eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected] We will make every effort to respond to your request for disability assistance as soon as possible.
For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement