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Payments Services, Sr. Manager

The Payments, Billing & Risk Organization is focused on defining innovative solutions that enable customers to safely buy and sell on the eBay platform. Enabling buyers and sellers requires both management of payment acceptance and risk management. We are looking for a Payment Services - Solutions Manager (Payouts, Cross Border, FX). This role is critical in working cross functionally with internal and external partners to design solutions that enable best in class experiences globally, optimizing for buyer conversion and seller enablement, while managing risk effectively.

Successful candidates will have extensive experience in marketplace or intermediated payment models, ecommerce order management, and post transaction workflows. You should be fluid in structured thinking, able to synthesize and make recommendations based on imperfect data from multiple sources (internally and externally), possess a strong business intuition to guide their analysis, and possess the ability to work both independently and cross-functionally. This role will be responsible for translating strategy to execution and working cross functionally with product, engineering, analytics, regions, segments, and more to bring solutions to life.

Key Responsibilities:

Deeply understand current payments capabilities, use cases and friction points.

Understand market landscape and trends to inform strategy and potential opportunities for optimization.

Develop market requirements to enable strategic goals.

Inform platform and process improvements, leveraging internal and external technologies.

Work cross functionally through planning, execution, performance analysis, and ongoing optimization of our payments capabilities.

Preferred Qualifications
  • Bachelor’s degree or commensurate experience required

  • 7+ years in ecommerce payments, preferably with global experience

  • 5+ years in product management, program management, and/or go-to-market

  • roles

  • Strong business acumen and technical aptitude – ability to deep dive with

  • product partners, internally and externally to create and gain support for vision and lead teams through successful execution

  • Proven ability to articulate a vision, gain key stakeholder buy in, and lead teams through influence and use of data

  • Demonstrated experience partnering with product and business partners to design and optimize risk solutions and experiences

  • Skilled in the art of managing without authority, ability to execute and influence outside the direct organization recommendations

  • Strong structured problem solving skills

  • Executive-level presentation and communication skills

  • Ability to analyze large data sets

  • Comfort in managing through ambiguity

  • Successfully operated in progressively senior leadership roles in a dynamic, global, matrix environment


Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Diversity, Equity & Inclusion

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work.. To learn about eBay’s #LI-KA1

eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement

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