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eBay

Project Manager-Risk Incident Management

At eBay, come be a part of a purpose driven community dedicated to crafting a dynamic and versatile work environment. In eBay Payments, you are an integral member of a growing organisation that encourages passion, courage and inventiveness. You will build the future of global e-commerce and make an important, positive impact on millions of eBay sellers and shoppers around the world. If you're searching for a special place to take your Payments career to the next level, let's talk. Risk & Protections is at the core of Payments done well – Risk and Protections at eBay is to ensure we aim to build a healthy ecosystem for both buyers and sellers, while minimising fraudulent losses on the platform.

About the team:

We are looking for a Project Manager to join the Emerging Threats Incident Management team that will be responsible for the monitoring, alerting, emerging threat identification and incident response process for all core risk metrics and workflows and act as the single point of contact for critical issues. During unexpected risk events the Emerging Threats team is responsible for quickly assessing business, customer and system impact and resolving mitigation options.

The successful candidate should be a quick learner and offer a strategic perspective, sound business judgement, deep analytical capabilities, and a collaborative working style. They should possess strong intellectual curiosity, skills in problem definition, meticulous analysis, and recommendation development as well as prior experience in Project Management or Incident Management.

This team provides 24x7x365 monitoring of Risk metrics and requires weekend shifts (typically 4 weekend days per month) and occasional holiday coverage.

Responsibilities:

  • Incident Coordination - manage all high severity incidents from inception to resolution, ensuring quick and correct assessment of the issue, including identifying the impact to a specific Business Unit, Owner(s) and engaging the appropriate resolver group.

  • Provide prompt periodic progress updates to the appropriate parties until detection of the root cause and issue closure.

  • Provide input into the Incident Management Process, further defining the process flow, documenting expectations and assist in training and guiding impacted parties to enforce to the process.

  • Update and maintain documentation associated with processes and procedures (playbooks).

  • Mentor and develop Emerging Threat team in the Incident Management process area.

  • Support the troubleshooting of major issues with core risk metrics.

  • Coordinate efforts to identify root cause and recommend solutions.

  • Coordinate resolution efforts and ensure appropriate resolution paths across multiple partner teams.

  • Conduct Postmortem reviews of major incidents with associated teams involved in each incident with the goal of continuous improvement.

Qualifications:

  • Strong project management skills, including the ability to own and manage multiple incidents simultaneously, lead a coordinated effort among members of a team to react to an incident and resolve to business satisfaction.

  • Experience and knowledge of the incident management principles and methodologies, specialising in medium/large-scale organisational incident processes.

  • Proactively seeks out new and up-to-date information which can be applied to the incident manager role and incident process.

  • Proactively manage the resolution of major incidents in a timely manner, ensuring minimal business impact, and initiate escalation procedure as appropriate.

  • Effectively communicates status of major incidents to the appropriate partners.

  • Ability to perform on call duties as needed/scheduled.

  • Understanding of risk management in multiple areas: Fraud Risk (account take over, stolen financials), Credit Risk (Bank Payments), Buyer Risk, Seller Risk, abuse, collusion risk, etc.

  • Proficiency in SQL, Excel, solid understanding of database concepts and practical experience with analytic tools (Tableau, Elasticsearch, Elasticsearch, Grafana or Python, etc).

  • 3+ years of proven experience in risk management, incident management, project management, or related field.

Benefits:

Benefits are a crucial part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Diversity & Inclusion:

Here at eBay, we love creating opportunities for others by connecting people from a diverse group of backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work.. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/our-company/diversity-inclusion/.

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

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