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eBay

Risk & Fraud Analyst - Emerging Threats

Looking for a company that inspires passion, courage and creativity, where you can be part of the team crafting the future of global commerce? Want to craft how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be a part of.

About the team:

We are looking for a Quantitative Analyst to join the Emerging Threats Incident Management team. The Emerging Threats Incident Management team is responsible for the monitoring, alerting and incident response process for all core risk metrics and workflows in addition to the proactive identification and investigation of emerging fraud trends and acting as a centralized point of contact for risk partner concerns. During major risk events the Emerging Threats team is responsible for prioritization of each incident including impact assessment, root cause analysis and working with a cross functional team to determine mitigation options to quickly restore normal business operations.

This team provides 24x7x365 monitoring of Risk metrics and requires rotating weekend shifts (typically 2 weekend days per month) and occasional holiday coverage.

The successful candidate should be a quick learner with deep quantitative and qualitative analytical capabilities, should possess strong intellectual curiosity, skills in problem definition, and a collaborative working style. A solid understanding and experience with fraud and risk trends is strongly preferred. Should be able to balance multiple projects at the same time and handle various tasks and results-oriented demands in a fast paced technology environment.

Primary Responsibilities and Duties:

  • Responsible for monitoring, identification, root cause analysis, mitigation and triaging of new and ongoing risk incidents daily with the mission to restore normal operation.

  • Provide real time visibility into Risk checkpoints and controls, conduct in depth analysis of risk events and emerging threats that arise.

  • Develop queries to extract data for incident investigation and perform exploratory data analysis to identify emerging threats.

  • Conduct proactive qualitative investigations to identify and scope emerging fraud trends.

  • Partner across teams and regions within eBay to coordinate incident response, share insights and drive swift resolutions to incidents.

  • Maintain centralized incident tracking, summarizing and reporting of all incidents.

  • Incident Response - collaborate with team to manage all high severity incidents from inception to resolution, ensuring quick and accurate assessment of the issue, including identifying the impact to a specific Business Unit, Owner(s) and engaging the appropriate resolver group.

  • Provide input into the Incident Management Process, further defining the process flow, detailing expectations and assist in training and guiding impacted parties to enforce to the process.

Qualifications:

  • Strong experience and proficiency in SQL, Excel, proven understanding of database concepts and practical experience with analytic tools (Tableau, Elasticsearch, Grafana or Python).

  • 3+ years of experience in risk management, incident management, project management, or related field.

  • Understanding of risk management in multiple areas: Fraud Risk (account take over, stolen financials), Credit Risk (Bank Payments), Buyer Risk, Seller Risk, abuse, collusion risk, etc.

  • Experience working with large datasets, recognizing and interpreting data trends, and using data to influence business decisions

  • Ability to break down sophisticated problems and business questions and effectively communicate measurable insights to diverse audiences.

  • Experience and knowledge of the incident management principles and methodologies, specializing in medium/large-scale organizational incident processes a plus.

Benefits:

Benefits are a crucial part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Diversity & Inclusion:

Here at eBay, we love crafting opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your outstanding self to work.. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/our-company/diversity-inclusion/. #LI-KA1

eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement

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