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Senior Manager, Software Engineering

Seeking a motivated Sr. Software Engineering Manager to join the Customer Service Technology team at eBay. You will be leading the engineering team that defines and implements solutions for Customer Service focusing on intelligent automations. You will help define the strategy for the business automation technology we use at eBay and manage the engineering team. Through automation, we can reduce the contact volume that customer service agents need to handle and save millions of dollars in operation cost. You will work closely with the product management and other cross functional teams in CS Technology and eBay core technology team.

Primary responsibilities:

  • Manage the intelligent automation engineering team

  • Define technology roadmap for the engineering team

  • Define and drive product and technology strategy and direction according to business needs

  • Drive technology initiatives in CS Technology group

  • Work closely self-service, CS platform, CS tools team and other teams within CS Technology on technical solutions

  • Work closely with customer service organization and business partners

  • Collaborate with eBay core technology and product team

  • Participate in design reviews and code reviews

Must Have:

  • BS or Master’s in computer science or related fields with 10+ years of relevant experience

  • 5+ years of managerial experience

  • Strong technical and problem-solving skills

  • Knowledge in applications and systems for business rules management and automations

  • Experience building automation solutions leveraging rules engines, ML and AI technology

  • Experience leading a technology team

  • Experience in building large scale Web Services and backend application using Java/J2EE

  • Experience in agile development

  • Experience in web technologies and architecture

  • Experience with database backend technologies and architecture

  • Background in customer service field is strongly desired

  • Experience in implementing technical solutions for customer service is a plus

  • Strong communication skills

Benefits are a crucial part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here:


eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement

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