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Software Architect

This role is based in Austin TX but we are able hire candidates that are within commuting range to Austin where you can travel to the office occasionally.

The Job:

The Customer Service Technologies (CSTech) group supports a technology suite that is essential to our delivering a flawless customer support experience. The Teammate Tools team supports all the applications that are used by our Contact Center agents to access all information and tackle customer problems in real time. A smooth and highly efficient user experience, underpinned by capabilities like automation and AI, is key to enabling agents solving problems rapidly.

We are embarking on a critical transformation to shift from a legacy tech stack to a microservices supported, web-based solution. We’re looking to hire an enterprise architect with experience in the entire web stack, who will play a pivotal role in providing technical leadership for this effort.


  • Use established and new design patterns to build robust, modular, scalable technical designs that address requirements provided by the Product Team

  • Own and drive technology solutioning for teammate tools, collaborating with other architects and team members as appropriate to craft solution proposals

  • Present solutions to the team - including to senior leaders - build consensus and get the team aligned to the right options.

  • Collaborate with and guide engineers to ensure designs are successfully executed

  • Maintain appropriate technical and business documentation

  • Continuously stay informed on industry direction, incorporate relevant patterns into solutioning

  • Code solutions if/when needed

  • Mentor other team members as required

Your Profile:

  • Deep experience across all layers of the web application stack – frontend, middleware, backend.

  • Deep knowledge of Javascript ecosystem and popular frameworks – vanilla JS, React, Node, Angular, jQuery

  • Deep experience in HTML 5, CSS, responsive design

  • Advanced knowledge of core web technologies and concepts (HTTP, DNS, REST/JSON, OAuth)

  • Advanced understanding of design, implementation and operation of enterprise micro services and APIs, in a highly secure, enterprise environment

  • Deep experience architecting middleware using Java or other comparable technologies

  • Experience working in a DevOps environment, strong understanding of CI tooling (TeamCity, Jenkins), various forms of automated testing – unit, integration and more

  • Passion for agile software development, product discovery and continuous delivery

  • High aspiration for quality balanced with a good sense of pragmatism

  • Strong communication and other soft skills that help in dealing with people

  • Effective oral and written communication skills

What We Look For:

  • Bachelor’s Degree; preferably Computer Science major or equivalent experience

  • Experience in handling multiple simultaneous, shifting priorities

  • Experience in working with globally distributed teams across numerous time zones

  • Experience in effectively engaging with multiple, including senior layers of organization


Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work.

To learn about eBay’s Diversity & Inclusion click here:


eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

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