Add an annual turnover of $24.1 billion to a rental and leasing fleet of over 2 million vehicles spread across 10,000 locations worldwide and you get Enterprise Rent-A-Car – a business that’s grown into the largest global mobility provider in the world.
We currently have an exciting opportunity for a Team Leader within our National Collections team.
You will play a key role in a dynamic and fast paced department as a valued member of the management team. The role requires you to be a flexible self-starter, with strong attention to detail and great communication skills. You will be working with all levels of management internally and customers externally, and a desire to provide excellent customer service is essential.
The primary responsibilities of the role will be organizing a team to ensure accurate debt records, timely collection of outstanding debt, and the training and development of team members. The successful candidate would also be required to contribute and develop ideas to improve the performance of the department. You will work closely with our National Accounts and National Sales teams as well as numerous corporate departments including, but not limited to, Billing, Implementation, IT and regional administrative offices.
Some key expectations of the role include building relationships with customers and key contacts, monitoring team performance and keeping management informed of any significant developments. As part of this role, you will also be visiting clients to support the goals of the department.
- Manage debt collection process
- Providing updates and information to Management on team progress
- Train and develop team members
- Initiate and undertake projects to improve operations, as necessary
- Work with Sales, Implementation, IT and others, as required
- Build relationships with customers and key external contacts
- Organize and attend regular client visits
- Leadership and ability to think independently
- Problem solving and results-oriented
- Managing and developing employees
- Organization and planning
- Excellent communication and presentation skills
Please let us know about any accommodations you may need to participate in the recruitment process.
Hours: 40 per week
How to Apply
We take great care in our recruitment process to find the ideal candidate. It’s not all about us, we want you to have the chance to find out what we’re all about.
The first step is our application form, which takes about 30 minutes to complete. As well as telling us lots about you, it helps us identify the kind of competencies that we look for in a Team Leader.
If your application is successful one of our Talent Acquisition team will be in contact to arrange a competency based telephone interview.
Finally you will be invited to attend an interview with the hiring manager and you have the chance to meet the team.
If you have any questions regarding this position, or require any adjustments to be made through the recruitment process please contact our Talent Acquisition Specialist Georgina Crockford.