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Enterprise

EMEA Regional Rental Manager

Overview

Add an annual turnover of $24 billion to a rental and leasing fleet of over 1.9 million vehicles spread across over 10,000 locations worldwide and you get Enterprise Holdings – a business that’s grown into the largest global mobility provider in the world.

 

Our European Corporate Head Office, in Egham, Surrey, has an exciting opportunity for an EMEA Franchise Manager. This position has been created to help contribute to our Corporate Franchise Department growth initiatives. The successful candidate will be responsible for building and maintaining our relationships with the Enterprise EMEA (Europe, the Middle East and Africa) owners and operators with an understanding of social protocols within this area, helping their new partners to grow their business. The overall objective of the role is to support new initiatives by managing development and implementation of Enterprise’s rental operating systems throughout their EMEA network, and supporting the growth they expect to achieve in Europe and worldwide.

 

Please do not hesitate to contact Samantha Meredith with any questions on this position.

 

Responsibilities

Some of the responsibilities will include:

  • Customer centric approach to business development and growth
  • Project managing the successful set up of new franchise business, working within strict deadlines
  • Assist Senior Managers to build and further reinforce strong partnerships with the EMEA owners, operators, vendors and customers
  • Work with Senior Managers to further develop presentations, communications and training for EMEA owners, and operators
  • Ensure outstanding customer service and handle customer service inquiries
  • Ensure our brands are competitive with other brands in terms of revenue strategies, numbers of locations and placement with special focus on gateway cities
  • Work with the IT team to introduce enhanced processes and technology to new and existing locations
  • Work with the Revenue Management team to develop, update and interpret revenue and market reporting for EMEA
  • Ensure compliance with brand standards
  • Coordinate, update and enforce the EMEA Operations Manual
  • Work closely with global corporate and leisure sales teams to drive business into franchise markets
  • Work with franchise partners to evaluate their profit and loss statement

Qualifications

  • A Bachelor’s degree is preferred, however professional experience can be substituted if applicable
  • Comprehensive understanding of the car rental industry
  • Extensive car rental operations experience essential, ideally in multi-store environments
  • Experience working in international environments across different cultures
  • Experience in managing Franchisee Managers
  • Ability to work both independently and in a strong team environment to get results
  • Excellent verbal and written communication skills
  • Exceptional customer service skills; ability to identify and resolve customer and vendor related issues
  • Ability to develop and analyse department reports
  • Ability to juggle multiple responsibilities, meet deadlines and prioritise to complete work on a timely basis
  • High personal accountability combined with the ability and experience to influence decision-making at a senior level
  • Can take a global view and understand regional / local needs
  • Practical understanding of the regulatory environment and processes 

 

 

Please note: International travel up to 40% will be required (and therefore a current and valid passport is required) 

 

Opening date: 26th March 2019

Closing date: 23rd April 2019

 

Salary: Competitive

 

Hours:45 Hours per week

 

Apply Now

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