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Liability Manager


Add an annual turnover of $24.1 billion to a rental and leasing fleet of over 2 million vehicles spread across 10,000 locations worldwide and you get Enterprise Rent-A-Car – a business that’s grown into the largest global mobility provider in the world. We are excited to announce our European Headquarters in Egham, Surrey are now accepting applications for a Liability Manager. 


We are looking for an experienced Claims professional with strong leadership skills to cultivate this team and join in the implementation of methodologies focused on employee engagement and development.



  • Monitor performance of direct reports and provide timely and effective feedback through meetings, file reviews and performance reviews
  • Maintain and work diaries consistent with office requirements providing direction/feedback as needed
  • Review claim files submitted for direction or authority and provide timely direction/feedback
  • Ensure report group adheres to company policies, procedures and guidelines.
  • Work with direct reports to ensure appropriate investigation, evaluation and settlement of claims
  • Monitor and control workload/inventory issues
  • Assist with litigation strategy and monitor the management of defence solicitors
  • Participate in trials, hearings and other appearances
  • Assist with recruiting, hiring and training
  • Conduct Quality Assurance Program (QAP) file reviews, identify trends and provide feedback


The successful candidate will have held a Claims Supervisor or Manager position managing third party liability claims within the vehicle rental industry.


Additional experience required in the following:

  • Employee, alleged negligent entrustment and alleged vehicle defect motor claims
  • Fraud recognition and resolution strategy
  • Operational experience within the vehicle rental industry
  • Litigation management
  • Complex claims management 
  • An understanding of vehicle repair, medical terms and legal concepts
  • Hiring, managing and developing a team
  • Developing and facilitating training programs
  • Conducting internal file reviews and active participation in a claims quality assurance program
  • Must be willing to travel if necessary


Competency Based Qualifications:

  • Excellent organizational and analytical skills
  • Effective verbal and written communication skills
  • Proven negotiation skills
  • Demonstrated attention to detail and multi-tasking abilities
  • Demonstrated leadership skills
  • Ability to hire, train and develop claims personnel
  • Ability to maintain positive internal and external organizational relations

Opening date: 23rd October 2019

Closing date: 20th November 2019

Salary: Competitive



Apply Now

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