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EY

Support Engineer - EY Global Delivery Service

EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization.

Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. As part of Client Technology, you'll work with technologists and business experts, blending EY's deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a catalyst for change and growth, you'll be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

Career Framework Role Description

• Leads the delivery of smooth, on-going operations and support for solutions and their successful deployment to the user community

• Manages the running, maintenance and support of technology projects post-transition, using strong technical capabilities

• Develops relationships with other groups to evaluate, recommend and implement complex support engineering activities to support key business processes, products and services

Responsibilities

• Leads the delivery of on-going maintenance and management of existing development and related pre-production environments, setting timelines and monitoring activities against business requirements

• Contributes to the development of implementation plans for dealing with more complex requests for change

• Reviews new product support documentation and designs release packages for small to medium-sized solutions, using strong technical skills

• Monitors the effectiveness of installations and ensures that appropriate recommendations for change are made

• Oversees preliminary reviews for new environments and the adaption of findings to existing environments

• Develops internal control standards and contributes to the development of procedures

• Develops relationships with other engineering groups to gain a strong understanding of products and services as well as key business processes and applies technical support engineering expertise to ensure solutions are property managed and maintained

Technical Skills & Knowledge

• Extensive understanding of technology including networks, storage systems, servers, operating systems, applications, database and web platforms

• Has a sound knowledge of key business processes, products and services, within agreed areas of expertise and is able to provide detailed input and advice to key stakeholders, such as Product Owners, business sponsors and Service Delivery Managers

Experience

• Significant experience in either an internal or external support engineering role, or similar

• Proven experience in customer facing roles

• Proven managed service experience with modern technology understanding including cloud service, virtual networks/systems

• Experience working virtually in a globally-dispersed team

• Sound experience working with environment configuration management, technical and process support for new infrastructure and environments

• Some project management, finance and business experience in an engineering / support environment

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