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User Experience Designer

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day.  Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients.  Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.
EY Technology supports our technology needs through three business units:
Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster, and pursue those opportunities more rapidly.
Enterprise Technology (ET) – ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience.
Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.  

Rank: Assistant Director

EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization.  

Fueled by a US$1B investment in technology and innovation, EY is primed to guide clients in their efforts to drive sustainable growth, create new value, and build new and better ways of working. As part of Client Technology, you’ll collaborate with engagement teams, blending EY’s deep industry knowledge and innovative ideas with our platforms, capabilities and technical expertise. As a catalyst for change and growth, you’ll be at the forefront of integrating technology into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices and the chance to make a real impact. 

The opportunity

The selected candidate will: 

  • Guides the design of new digital user experiences and enhancements to existing digital experiences, managing project deliverables and serving as the key day-to-day client contact for design

  • Draws from customer insights and business objectives to inform the design direction of digital products, leading the production of complex wireframes and prototypes to enhance the level of engagement and satisfaction that a user derives from the product​

Your key responsibilities
  • Manages client and project expectations and schedules, serving as the key day-to-day client contact for design and leader of internal project teams​

  • Oversees medium/large engagements of cross-functional teams, managing and reviewing project deliverables, ensuring that the voice of the client is integrated into the team’s delivery approach

  • Manages and grows Digital reports including UX Designer and Visual Designer reports

  • Generates and evaluates design concepts, assists with primary research and collaborates on research plans, leveraging advanced technical knowledge

  • May manage and grow direct reports by providing guidance and advice and may take an active role in mentoring others within and across disciplines

  • Designs and facilitates team and client workshops, project phase and client goals

  • Anticipates future project demands, identifies potential business opportunities on existing projects and scopes, plans and supports new business efforts, actively contributing to the sales process

Skills and attributes for success
  • ​Strong knowledge of UX design: Wireframes, Information Architecture, Usability

  • Maintains a deep understanding of Sketch, Invision, Adobe Suite

  • Demonstrates a depth of technical knowledge in discipline through internal and external projects

To qualify for the role, you must have
  • Minimum of 5 years applied experience in user-centered design process for complex products or services. Portfolio to demonstrate relevant experience required.

  • Applied experience and working proficiency in at least one area of user research or discovery. Example relevant experience includes usability testing (remote and in-person), survey design, ethnography, metrics, personas, and journey maps.

  • Highly skilled in information architecture, task flows, mental models, and conceptual design

  • Ability to translate conceptual design into low-fidelity UI wireframes and prototypes

  • Highly skilled in applying UI best practices and standards
  • Experience designing and delivering innovative solutions for complex systems and domains

  • Familiarity with latest design tools such as Axure, Invision, and Sketch

  • Excellent verbal and written communication, interpersonal and teaming skills

  • Organized and detail-oriented
  • Significant UX design experience in a web and/or digital product environment​​

Ideally, you’ll also have
  • Bachelor’s or Master’s degree in relevant field

  • Experience with pattern libraries and design systems

  • Familiarity with user experience metrics and analytics tools

  • Enterprise product strategy and design
  • Experience working with Agile product development process

  • Experience in financial or related industries
What we look for

  • A self-starter, independent-thinker, curious and creative person with ambition and passion
What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

  • Support, coaching and feedback from some of the most engaging colleagues around

  • Opportunities to develop new skills and progress your career

  • The freedom and flexibility to handle your role in a way that’s right for you


EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.


If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world. 
Apply now.

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