Customer Service Representative
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on
some of the most challenging and relevant issues in financial services and technology. Our talented
people empower us, and we believe in being part of a team that is open, collaborative,
entrepreneurial, passionate and above all fun.
What You Will Be Doing
You'll be providing excellent customer service via telephone and virtual chat solutions. You will handle customer inquiries and resolve simple and basic support issues such as password resets, account maintenance, light trouble-shooting and mobile banking/online website support services. It will be important that you ensure that service expectations are met and that you're able to establish a professional rapport with each client. Other duties and responsibilities will be assigned as needed.
• Follow up on escalated issues with coaching to learn appropriate solutions
• Track and document inbound support request
•Troubleshoot customer problems and determine how to resolve those problems
• Taking inbound calls in a high-volume call center and other duties as assigned
What you bring:
• Minimum 6 mos. of International BPO Experience
• Excellent verbal and written communications skills
• 2 years completed in college
•The ability to work independently and in a team environment
•Intermediate computer navigation and operation skills
Added bonus if you have:
•1 year experience working in a high-volume call center
• Excellent customer service skills that build high levels of customer satisfaction
What we offer you
•A competitive salary with attractive benefits including private medical and dental coverage insurance
•A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
•A modern work environment and a dedicated and motivated team
•A broad range of professional education and personal development opportunities
•A work environment built on collaboration and respect
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
What You Will Be Doing
You'll be providing excellent customer service via telephone and virtual chat solutions. You will handle customer inquiries and resolve simple and basic support issues such as password resets, account maintenance, light trouble-shooting and mobile banking/online website support services. It will be important that you ensure that service expectations are met and that you're able to establish a professional rapport with each client. Other duties and responsibilities will be assigned as needed.
• Follow up on escalated issues with coaching to learn appropriate solutions
• Track and document inbound support request
•Troubleshoot customer problems and determine how to resolve those problems
• Taking inbound calls in a high-volume call center and other duties as assigned
What you bring:
• Minimum 6 mos. of International BPO Experience
• Excellent verbal and written communications skills
• 2 years completed in college
•The ability to work independently and in a team environment
•Intermediate computer navigation and operation skills
Added bonus if you have:
•1 year experience working in a high-volume call center
• Excellent customer service skills that build high levels of customer satisfaction
What we offer you
•A competitive salary with attractive benefits including private medical and dental coverage insurance
•A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
•A modern work environment and a dedicated and motivated team
•A broad range of professional education and personal development opportunities
•A work environment built on collaboration and respect
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
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