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Product Support Representative (FIS University Program)

Are you curious, motivated, andforward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Join the 2021 FIS University Program today!

As a 2021 FIS University Program full-time participant with FIS, you will have the opportunity to participate in team projects, community service activities, professional development seminars and work with a team that is invested in your growth, development, and success; including quarterly performance connects with your manager and bi-annual merit reviews.

What you will do:
  • Provide in-depth product support to FIS clients by resolving incoming inquiries.
  • Respond to customer product inquiries via telephone or in written internet-based email or chat sessions.
  • Troubleshoot problems with malfunctioning software applications and recommends corrective action.
  • Document customer information and recurring technical issues to support product quality programs and product development.
  • Recreate and resolve client issues in test environment, Identifies/documents how applications.

What you bring:
  • BA or MA degree in: Computer Science, Finance, Math, Business, Management, Economics or similar,
  • 0-2 years of experience,
  • Fluency in English - speaking and writing,
  • Finance and/or Accounting qualifications/experience is beneficial,
  • Knowledge of database and SQL will be a plus,
  • Computer/technical literacy (Microsoft Office: Word, Excel, Power Point and Project),
  • Excellent written, verbal and inter-personal communication skills,
  • Analytical and problem-solving skills,
  • Strong desire to learn the products, processes and related industries,
  • Ability to deal with high pressure situations and incidents,
  • Team player and willing to progress in a rapidly changing environment,
  • Highly motivated and keen to succeed.

What we offer you
  • Competitive salary and excellent benefits,
  • The chance to work on some of the most challenging, relevant issues in financial services & technology,
  • A broad range of professional education and personal development possibilities - FIS is your final career step!,
  • Time to support charities and give back in your community,
  • A work environment built on collaboration, flexibility and respect,
  • Privacy Statement.


Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.


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