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FIS

Product Support Representative I, FIS University Program

Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Join the 2021 FIS University Program!

As a 2021 FIS University Program full-time participant with FIS, you will have the opportunity to participate in team projects, community service activities, professional development seminars and work with a team that is invested in your growth, development, and success; including quarterly performance connects with your manager and bi-annual merit reviews.

This two-year full-time program has a start date in June 2021 with a dedicated "Learning Week" where you will:
  • Learn how to work within a corporate environment
  • Learn the structure of FIS and options for growth within the organization
  • Hear from FIS leadership about their journey and participate in senior leader networking opportunities
  • Build a network of your peers from across the organization


About The Team

The Adaptiv Client Experience ("CX") team is responsible for the providing our client base with quality support services on the FIS' Adaptiv Risk software suite for Credit Risk, Market Risk and Analytics for Wholesale financial institutions.

The objective of the Adaptiv CX Team is to make it easy for our clients to do business with us and create an effortless experience. We also strive to consistently deliver an excellent client experience in every interaction.

What You Will Be Doing

You will provide product support services to FIS customers using the Adaptiv Risk software suite including but not limited to:
  • Working within a global support team
  • Troubleshoot and resolve software related issues
  • Facilitate valuable and clear verbal & written communication with our clients
  • Use of the ticketing system to record progress on resolution of issues
  • Document work performed and other technical information for our clients
  • Coordinate with internal teams to identify & resolve issues as well as opportunities for improvement of systems and services
  • Input into the evolution and creation of support best practices
  • Prepared to work short shifts outside of standard business hours


What You Bring
  • Bachelor's degree in Information Systems, Computer Science, or other technical related degree programs
  • Proficiency in Microsoft Office Suite
  • Self-motivated and willingness to learn
  • Excellent communication and interpersonal skills


Added Bonus If You Have
  • Experience with SQL
  • Experience with Programming language such as C#, XML, Javascript or Python
  • Strong Excel Skills
  • Excellent Documentation Skills


What We Offer You
  • Competitive salary and excellent benefits
  • The chance to work on some of the most challenging, relevant issues in financial services & technology
  • A broad range of professional education and personal development possibilities - FIS is your final career step!
  • Time to support charities and give back in your community
  • A work environment built on collaboration, flexibility and respect


Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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