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Product Support Representative I, FIS University Program

Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Join the 2021 FIS University Program today!

As a 2021 FIS University Program full-time employee with FIS, you will have the opportunity to participate in team projects, community service activities, professional development seminars and work with a team that is invested in your growth, development, and success; including quarterly performance connects with your manager and bi-annual merit reviews.

This two-year full-time program has a start date on June 28th with a dedicated "Learning Week" where you will:
  • Learn how to work within a corporate environment
  • Learn the structure of FIS and options for growth within the organization
  • Hear from FIS leadership about their journey and participate in senior leader networking opportunities
  • Build a network of your peers from across the organization

About The Team

The Client Experience (CX) team within the Capital Markets group of FIS is looking for Product Support Representatives to join our team in Jacksonville, FL. In this role you will become an expert on one or more software solutions within FIS Securities & Processing used by our client base of banks and financial institutions. You will begin providing service to clients for the Phase3, Loanet, and SmartLoan products. You will then use this expertise to help these clients get the most value from our software.

What You Will Be Doing
  • Providing in-depth product support to FIS clients via inbound phone calls and emails
  • Utilizing a state-of-the-art CRM to answer client support inquiries and bring issues to resolution
  • Building strong, long term working relationships with FIS clients
  • Ensuring timely responses to clients by working across internal teams
  • Training FIS clients on proper product usage to provide the greatest benefit

What You Bring
  • Bachelor's degree in Finance, Information Systems, Computer Science, Business Administration
  • Proficiency in Microsoft Office Suite
  • Self-motivated and willingness to learn
  • Excellent communication and interpersonal skills

Added Bonus If You Have
  • Existing equities markets experience and/or the desire to learn the subject matter from that space
  • A team mentality and approach towards problem solving
  • A Client Services mindset and the interpersonal skills to advocate internally for our client base
  • A love for troubleshooting and analytical thinking
  • Experience using Microsoft SQL Server or other relational databases

What We Offer You
  • Competitive salary and excellent benefits
  • The chance to work on some of the most challenging, relevant issues in financial services & technology
  • A broad range of professional education and personal development possibilities - FIS is your final career step!
  • Time to support charities and give back in your community
  • A work environment built on collaboration, flexibility and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.


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