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Product Support Representative I, FIS University Program

Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Join the 2021 FIS University Program!

As a 2021 FIS University Program full-time employee, you will have the opportunity to participate in team projects, community service activities, professional development seminars and work with a team that is invested in your growth, development, and success; including quarterly performance connects with your manager and bi-annual merit reviews.

This two-year full-time program has start dates in January and June with a dedicated "Learning Week" where you will;
  • Learn how to work within a corporate environment
  • Learn the structure of FIS and options for growth within the organization
  • Hear from FIS leadership about their journey and participate in senior leader networking opportunities
  • Build a network of your peers from across the organization

About The Team

XSP provides a complete end-to-end solution suite that automates the corporate actions process, from cleansing and standardizing data and providing firms a global, "golden copy" to downstream notification as well as the automation of response capture. XSP combines intelligent software with enterprise-grade, multi-tenant secure architecture.

What You Will Be Doing

The Product Support Representative will be the primary business support and impact analyst for global clients from all sectors of the financial industry including banking, broker/dealer, asset management, hedge fund and custody. This role requires you to become an XSP product subject matter expert with respect to global Corporate Actions for tracking, executing and processing. Limited travel may be required. This is a position that requires the individual to interact extensively with the client for ongoing operational and business support.

This position is a great career starter and advanced learning opportunity for the right individual.
  • You will manage clients as their single point of contact
  • You will coordinate and assist with product demonstrations and knowledge calls
  • You will maintain client support and upgrade Information
  • You will attend operational and application support meetings

What You Bring
  • Bachelor's degree in business or other related field
  • Proficiency in Microsoft Office Suite
  • Self-motivated and willingness to learn
  • Excellent communication and interpersonal skills

Added Bonus If You Have
  • Strong problem-solving skills
  • High degree of ownership and initiative
  • Ability to retain extensive product knowledge during training
  • Effective communication and administrative skills
  • Commitment to Customer Service
  • Must be able to work flexible hours, including overtime and weekends as required

What We Offer You
  • Competitive salary and excellent benefits
  • The chance to work on some of the most challenging, relevant issues in financial services & technology
  • A broad range of professional education and personal development possibilities - FIS is your final career step!
  • Time to support charities and give back in your community
  • A work environment built on collaboration, flexibility and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.


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