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Senior Implementation Manager

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

You will be joining a highly motivated and driven team of people who work in the eCommerce Payment sector. Our aim is to 'WOW' the very top set of our most important Tier One Customers by providing dedicated Implementation support. To achieve this requires agility and an ability to work creatively in an ever-evolving and diverse payments landscape.

What you will be doing:

You provide dedicated Implementation support for the businesses top strategic and most commercially important corporate customers. To achieve this, you work closely with the Customer and Account Management team to fully understand the business and deliver their project roadmaps.

  • Manage projects from the planning stage through to completion following clear and well-maintained project plans
  • Present project reports and updates to key stakeholders at monthly and quarterly business review meetings
  • Work creatively with customers and colleagues to achieve and maintain market leading payment solutions
  • Act as an escalation point for the customer and colleagues, working with individuals internally and externally to resolve the incident and put in place measures to prevent reoccurrence.

  • Become a subject matter expert on eCommerce payment processing and all Gateway products/services. Maintain and share knowledge with the wider team by producing documentation and training sessions where required.
  • Awareness of changing technical trends within the payment processing industry as well as wider technical trends such as security, web/browser technologies, mobile technologies etc
  • Develop and execute an appropriate implementation plan for on-boarding, testing and launch for Tier 1 and 2 strategic customers

What you bring:
  • Proven background in managing projects & presenting
  • Experience of working within a senior technical team/role
  • Senior level experience in handling complex customer technical integrations
  • Experience in managing relationships between internal and external stakeholders
  • Creative and forward thinking with a good aptitude for problem solving
  • Strategic thinker with strong problem solving / solution design skills
  • Experience regularly engaging with C level Stakeholders and Clients

Added Bonus if you have:
  • Knowledge of / experience with Ecommerce platforms, payment gateway implementation, subscription platforms
  • Knowledge of at least 1 programming/scripting language. JSON / PHP / .NET / Ruby / Java / HTML / CSS / XML / JavaScript
  • Knowledge of Database technologies
  • Experience with reading server logs via SPLUNK
  • Multi-lingual, multi-cultural (French, German, Spanish, Italian)

What we offer:
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • The chance to work on some of the most challenging, relevant issues in financial services & technology
  • A fantastic range of benefits designed to help support your lifestyle and wellbeing
  • A broad range of professional education and personal development opportunities
  • A work environment built on collaboration, flexibility and respect
  • A competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.


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