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Service Delivery Analyst Specialist - Datapower

IBM DataPower Support :: 10 to 14 years :: 24/7 :: Bangalore / Pune

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

This role is a part of ourIBM DataPower Support Team.

Job Location: Bangalore and Pune

Shift : 24/7

Primary Skills : Linux/AIX, IBM DataPower, XML, HTML, SoupUI, Rest

Nice to have Skills : JAVA, IBM WebSphere, Tomcat, APIs, Networking & Storage

What you will be doing ::

• Provides technical support activities for a software production processing environment.
• Installs, maintains and supports application/source code and/or its components and subsystems including third party software.
• Detects, diagnoses and reports related problems.
• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
• Provides technical assistance to programming staff in the analysis of application software amends, performance and resource consumption.
• Creates and maintains complete documentation relative to the support of application software.

What You Bring ::

• Communicates ideas both verbally and in written form in a clear, concise and professional manner appropriate to audience including executive levels
• Requires a working knowledge of applications and utilities used by supported products
• Skill in basic diagnostic techniques and corrective actions to resolve day-to-day problems
• Ability to demonstrate interpersonal and team building skills and manage conflict
• Ability to understand and apply concepts
• Ability to analyze and solve problems using learned techniques and tools including escalation practices

Added bonus if you have:

  • Knowledge ofFIS' products and services
  • Knowledge of financial services industry
  • Knowledge of basic financial analysis principles and ratios

What we offer you

  • An exciting opportunity be a part ofWorld's Leading FinTech Product MNC
  • To be a part of vibrant team and to build up a career on core banking/payments domain
  • Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents.
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.


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