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Gilead Sciences Inc.

Business Support Specialist 

Gilead Sciences is continuing to hire for all open roles. Our interview process may be conducted virtually and some roles will be asked to temporarily work from home. Over the coming weeks and months, we will be implementing a phased approach to bringing employees back to site to ensure the health and safety of our teams.

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.

Job Description

Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achievedbreakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to pursuing scientific invention to prevent and treatlife-threatening diseases, including HIV, viral hepatitis and cancer. Gilead has operations in more than 35countries worldwide, with headquarters in Foster City, California.

You will be part of a team that is helping millions of people live healthier, more fulfilling lives. Weare a close community where every individualmattersand everyone has a chance to enhance theirskills through ongoing development. Inclusion is one of our core values, which means we are creating and fostering a work environment where our differences are valued, and everyone feels respected and empowered to bring their authentic selves to work. By joining Gilead, you will further our mission to discover, develop and deliver innovative therapeutics for people with life-threatening diseases.

The Gilead Business Services center in Raleigh’s Research Triangle region will be home to some of the company’s critical shared service teams in North America, including Information Technology, Global Financial Solutions, HR Operations and Procurement Services Desk. These functionsprovide the necessary support to ensure Gilead’s business runs effectively and efficiently. The center will also be a catalyst for standardization of processes, digital transformation andtechnology optimization.

Job Description

The Business Support Specialist reports to the Business Support Supervisor of the North AmericaPurchase to Pay (PTP)team and is responsible for taking an active role in executing, improving, and supporting the customer service framework in the North AmericaPTPdepartment.  The focus of the role is to proactively ensurecustomer and supplierinquiries are resolved accurately, timely, and efficiently. 

The successful candidate will be expected to be highly self-motivated with proven experience in successfully supporting a best in class Business Support team providing best practice service delivery and actionable business insights.  

Key responsibilities include: 

  • Work closely with the global Business Support team to find trends, perform root/cause analysis, identify improvement and training opportunities to enhance the customerexperience

  • Partner with other global PTP team members to standardize processes globally to ensure they are scalable to support the Company’s continuedgrowth

  • Effectively manage the perceptions and expectations of internal stakeholders 

  • Maintain process integrity, internal and SOX controls, ensure compliance with the Controller’s Manual and all applicable laws and regulations. 

  • Accountable for service delivery against agreed and evolving KPI’s andservicepartnership agreement 

  • Provide thoughtful analysis and recommendations to foster dialogue with business leaders to make informed decisions based on trends, performance and future projections. 

  • Understand business direction, key changes and needs; initiate and actively participate in the conversations on howBusiness Supportneeds to mold and adapt to stay proactive. 

  • Effectively execute daily customersupport activities using the ticketing system, daily reporting and workflow activity. 

  • Provide training and guidance to offshore team and to internal and external customers. 

  • Interact successfully with global PTP teammembers

  • Ensure adherence to Company policies, procedures, SOX controls, government and/or legalrequirements

  • Supportstrategicandcrossfunctional projects.

Knowledge and Skills:

  • Aspire to deliver an exceptional customer experience and process excellence.

  • A focus on innovation and continuous improvement.

  • Business Partnership, build relationships and trust, share ideas and workcollaboratively

  • Ability to multi-task and work well in a fast-pacedenvironment

  • Excellent written, listening, and verbal communication skills

  • Excellent interpersonal skills, an inquisitive mind, and the ability to work effectively with multiple, cross-functional stakeholders.

  • Strong analytical skills and a critical thinker; must have the ability to use excellent judgment and resolve issues with dexterity andeffective decision making.

  • Must have the ability to exercise independentjudgment

  • Strong knowledge of operational business processes

  • Must have the ability to influence others, build credibility, andtrust

  • Resultsorientation: The ideal candidate will be results-driven and must thrive in a fast-paced, dynamic environment.

  • Ability to operate successfully across diverse geographical locations andcultures

  • High level of self-motivation, leadership, positive attitude,drive for achievementandastrong work ethic

Basic Qualifications:

  • High School and 6Years’of relevant operational business support and customer services experience, or Associate Degree and 5 Years’ Experience, orBachelor's Degreeand 4 Years’ Experience

  • Knowledge of US GAAP and SOX Controls required.

  • Proficiency with Excel, Word, Outlook, and PowerPoint is required

Preferred Qualificationsand Experience:

  • Experience working in amultinational orglobal Financeorganization

  • Experiencein biotech or pharmaceuticals industry a plus

  • Experience in Purchasing or Accounts Payable organizations

  • Knowledge of SAP or best practice ERP system’s ispreferred

For jobs in the United States:

As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact [email protected] for assistance.

For more information about equal employment opportunity protections, please view the ‘EEO is the Law’ poster.



Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.

Apply Now

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