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Supply Chain Data Process Director

Job Purpose-
The Supply Chain Data Global Process Director will have transversal responsibility, in collaboration with the GPO and Process Directors, in defining the strategy and roadmap for the Supply Chain Data process they 'own' (which includes vertically aligned team responsibility) to enable the business to operate effectively within the enterprise-wide global business. They will have transversal responsibility for setting rules and standards in order to "glue" the end-to end Planning process together (including, technology, data and Supply Chain Data process capability requirements). This to be done by understanding issues, bringing the "outside in" and working across vertical and other GSK teams eg EDMO to address the issues or recommend optimisation opportunities, all with the goal of ensuring the processes are designed to ultimately drive business benefit and to make it easier for employees utilising the IBP process.

In collaboration with the Process Directors, the Supply Chain Data Global Process Director will continuously monitor in the Supply Chain Data process adoption, execution and capability requirements to ensure that the process and systems are operated optimally and consistently across GSK globally in order to achieve the desired business performance outcomes.

This role will also be expected to take a leadership role for the Supply Chain Data process within the ERP programmes as these continue to roll out and ensure that Business as Usual processes are robust and fit for purpose, in particular:
• Act as Champion, Owner, and Custodian of the Global ERP template from a Supply Chain Data process perspective.
• Be responsible and accountable for the ERP template process design and documentation e.g. GSoPs.
• Articulate business requirements, analyse design options, seek out and assess solution simplification opportunities where business case justification exists.
• Sets the rules and standards to ensure consistent and sustained adoption of the Supply Chain data process
• Monitor template adoption and adherence (in partnership with the other Process Directors within the immediate GPO team and with other GPOs/Process Directors as needed), and drive the business towards common, standard global solutions.
• Partner with their Principle Functional Consultants to understand new technology opportunities in the marketplace (cutting and leading edge) and assess if and how they will improve the Supply Chain Data process, having considered any dependencies with other processes within Supply Chain Planning and broader if needed.
• Benchmark against peers to validate GSK's pace of technological advancement and understand how other organisations are gaining cost and efficiencies through tech.

The nature of the Supply Chain Data Global Process Director role will vary over time - sometimes the focus will be on significant transformation and at other times it will be on keeping the Supply Chain Data process on track and driving process adoption / adherence.
The position is crucial in realising the benefits of the investments GSK has already made in global systems, data and standards and for the achievement of the strategy defined by the GPO for the IBP process.

Key Responsibilities

Responsibilities fall into 5 key areas, many of which will require close collaboration with the Process Directors in order to ensure end-to-end alignment and optimisation of the Supply Chain data process. Note: Bullets suffixed with '(*)' indicate where the Supply Chain Data Global Process Director is accountable as well as responsible.

1) Supply Chain Data Process Strategy Review

Support the vision and define the roadmap on moving GSK from the current state to the desired future state for the Supply Chain Data process that is congruent to the goals set by the GPO for the end-to end Planning process. In transverse drive business benefit, continuous improvement and ease of Supply Chain Data process use for the end user with focus on process, system, data and capability, by:

• Establishing clear as-is understanding (issues/pain points and challenges), including existing level of process and system adoption and adherence (*)
• Partnering with business, operational teams and end users to understand the issues and challenges with the 'current state' and define (and execute) the roadmap to transition to the desired 'future state' (in conjunction with the GPO)
• Developing mechanisms to ensure operational performance of the Supply Chain Data process is optimum (e.g., helping define SLA targets for Operations) (*)
• Continually assessing external and internal benchmark and best practice trends and innovations, including defining process capability requirements, with leading edge solutions considered where these would provide a competitive advantage to GSK (*)

2) Supply Chain Data Process Design

Define and refine the solution for the Supply Chain Data process (i.e., process, technology, data and capability requirements) by:

• Consulting with the business to define and manage business rules, standard policies & procedures (for process, data and service), controls, key performance indicators (KPIs) - reviewed in conjunction with the CCC/IBP Global Process, Performance & Integration Director, Target Operating Model and supporting organisational design (in conjunction with the GPO)
• In conjunction with the CCC/IBP Global Process, Performance & Integration Director, ensuring Supply Chain Data process capability requirements are defined, gaps and pain points identified and recommendations made to address areas of concern, partnering to drive delivery
• Ensuring the business process has been recorded and maintained accurately within the PII Inventory system (including any local variations), relevant controls are implemented, access requests / rectifications are managed and responses to complaints, incidents or breaches are provided (*)
• Feeding into Tech and Procurement strategies - as required (*)
• Ensuring system design meets defined business requirements and provide clear value benefits e.g. Return on Investment (*)
• Maintain the integrity of the ERP template, e.g. to: -

- Partner with the Portfolio & Alignment Manager to initiate template change requests, and in conjunction with the Principal Functional Consultants, assess those changes and determine feasibility and contribute input to business benefit

- Develop and present (or support the presentation of) template change STPs to the relevant governance bodies for review and approval

- Exercise a Power of Veto over requested template changes

- Ensure that the ERP template remains compliant with legal and fiscal or regulatory requirements across countries

3) Supply Chain Data Process Performance and Improvements Delivery

Manage prioritisation and support delivery for the Supply Chain Data process by:

• Setting up and running governance mechanisms (where appropriate) at tactical (i.e. improvements execution, markets/sites KPI tracking) and strategic levels (i.e. aligning global process operations and systems designs, investment decisions and risk management prioritisation) (*)
• Identifying and managing Supply Chain Data process risks (in conjunction with the GPO) (*)
• Evaluating potential initiatives - assessing business / stakeholder alignment, priority, urgency, ROI etc (in conjunction with the GPO)
• Utilising prioritisation criteria and tools including budget tracking/ROI benefits realisation (*)
• Creating compelling business cases for change and driving initiative approvals through appropriate governance channels (in conjunction with the GPO)
• Inputting into detailed solution / system design (*)
• Managing the impact of new initiatives on 'live' markets / entities (in conjunction with the 'Portfolio & Alignment Manager')
• Taking Product Owner or Lead roles, as appropriate, and working with other teams to enable delivery of business cases and initiatives
• Working End to End with other Planning Process Directors (and other Process Directors) and the GPO to ensure that solutions are optimised along supply chains (*)

4) Organisational Capability

Embed and grow organisational capability within the Supply Chain Data process by:

• Being the advocate for the process and systems via continuous improvements and innovation of the Supply Chain Data process in order to address pain points and make it easier for users
• Owning and ensuring training material, Supply Chain Data process documentation (e.g. GSOPs) and other supporting material (e.g., end user self-help content) are developed and maintained (*)
• Monitoring end user support, training and communication effectiveness (in conjunction with the GPO)
• Assessing end user feedback in order to identify systemic issues (*)
• In collaboration with the CCC/IBP Global Process, Performance & Integration Director, defining the capability (both technical and behavioural) required to operate a world class business process and work with partners within GSK (e.g. Global Learning & Development, Global Planning) to develop strategies to build the required capability (in conjunction with the GPO)
• Developing capability of staff directly within own team

5) Supply Chain Data Process Advocacy and Governance

Optimise extraction of solution value for the Supply Chain Data process by:

• Monitoring operational efficiency and effectiveness KPIs (baseline and targets) - partnering with business and operational teams to take corrective action, as required (in conjunction with the 'CCC/IBP Global Process, Performance & Integration')
• Assessing Supply Chain Data process adoption and adherence / compliance - triggering appropriate interventions, as required (in conjunction with the GPO)
• Setting up and owning the 'Community of Practice' for the Supply Chain Data process - and using this community to solicit Voice of the Customer and drive adherence (*)
• Operating a continuous improvement cycle (i.e., monitor, improve, monitor, adjust) (in conjunction with the GPO)
• Verifying that business case benefits (including tracking and reporting) are realised for any Supply Chain Data process related improvements

Role Dimensions:
• Reports to GPO, within the Supply Chain Services organisation
• Part of the GPO's leadership team
• 2 Direct reports and other project related resources (that will vary over time)
• Operates globally
• Cross-enterprise working
• Stakeholder interface in GSK will span all layers of the organisation up to SVP level, with a highly complex network

This role can be based at any UK or US GSK Site.

Closing date for applications: 9th March 2019

When applying for this role, please use the 'cover letter' of the on-line application to clearly describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter will be used to assess your application.

During the course of your application you will be requested to complete voluntary information which will be used in monitoring the effectiveness of our equality and diversity policies. Your information will be treated as confidential and will not be used in any part of the selection process.
If you require a reasonable adjustment to the application / selection process to enable you to demonstrate your ability to perform the job requirements please contact 0808 234 4391. This will help us to understand any modifications we may need to make to support you throughout our selection process.
Thank you for your interest in this opportunity.


Why You?Basic qualifications:
Degree Required.

Minimum Level of Job-Related Experience required
The job holder will be required to demonstrate:

• Subject matter expertise in Supply Chain Data process with good knowledge of process design, lean sigma and other process improvement approaches
• Proven experience in process design, simplification, standardisation, improvement and roll-out across a global organisation, specifically Supply Chain Data process
• Experience of leading multi-functional teams within a matrix environment
• Experience of Pharma, Consumer Goods / FMCG sector preferred
• Large scale business transformation experience preferred
• Project / Programme Management experience
• Strong change leadership experience
• Senior stakeholder managements skills and experience engaging business customers
• Ability to stay 'close to the ground' to understand the 'real' end-user experiences and perspectives
• Excellent leadership and communication skills and the ability to work flexibly across a global organisation
• Possess solid experience of processes and ERP functionality within the Supply Chain Data process area and integration points with other IBP ("Integrated Business Planning") processes

The role holder will report directly to the IBP GPO team lead ("GPO") and will be a member of their leadership team. The role holder will work with the GPO to support the development of the vision, strategy and improvements roadmap for the IBP process which is global and enterprise-wide in nature. Aligned to this GPO vision, strategy and improvements roadmap, the role holder will have transversal responsibility in the design and shaping of the Supply Chain Data process to ensure operational effectiveness and maximisation of benefits/return on capital. In doing so, the role holder will need to partner with the Process Directors in order to collectively evaluate options which will affect how the Supply Chain Data process is performed across the IBP process, as well as broader impacts on people, systems (including data), third party partners, policies and procedures globally.

Whilst the Supply Chain Data Global Process Director will have some direct line management responsibility, they will also be significantly reliant upon others for delivery, and thus will need to be able to assess, and in collaboration with the delivery team and business, address the complexities of implementing change in multi-cultural and cross-functional environments.

Preferred qualifications:
Other Job-Related Skills/Background

The job holder should have the following abilities:

• Be able to effectively communicate and partner with senior management
• Be able to advocate and influence at senior levels (i.e. Director level and above)
• Be able to network effectively both internally and externally
• Be able to work collaboratively within the GPO team and with other partners within GSK to achieve the over desired goals and objectives
• Ability to operate across wide variety of levels within the organisation, between detailed hands on operators within the business units through to senior management
• Ability to communicate technically complex areas simply and work with both business and technical resources to ensure delivery of desired Supply Chain Data process outcomes
• Sound influencing, negotiation and stakeholder management skills including managing conflicts
• Strong communication and documentation skills including coordination skills, good personal presentation, oral and written communication skills
• Operational experience across a range of Supply Chain, Forecasting, Manufacturing, Warehouse and Distribution, Customer Services, Finance, Procurement, Credit Services, Logistics areas, as appropriate
• Ability to understand data privacy aspects of the business process
• Ability to think strategically at an operating model level as well as at a detailed Supply Chain Data process specific level
• Knowledge of role design / segregation of duties and internal control requirements

Why GSK?:
GSK is a science-led global healthcare company. We research and develop a broad range of innovative products in three primary areas of Pharmaceuticals, Vaccines and Consumer Healthcare. We have a significant global presence with commercial operations in more than 150 countries, a network of 89 manufacturing sites, and large R&D centres in the UK, USA, Belgium and China.

At GSK we are leaders in what we do - our pharmaceuticals business is made up of innovative and established medicines and holds leading positions in respiratory disease and HIV, in 2015 we distributed more than 690 million doses of vaccines to over 150 countries, and our Consumer Healthcare group has a portfolio of some of the world's most trusted and best selling brands. As a company our mission is to help people do more, feel better, live longer.

To find out more about life at GSK, click here.

Contact information:
You may apply for this position online by selecting the Apply now button.

If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK HR Service Centre at 1-877-694-7547 (US Toll Free) or +1 801 567 5155 (outside US).GSK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

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