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UX Manager

User Experience (UX) is a new service & capability that's been created in Global Application & Development (GA&D) Tech to drive usability improvements of our internal applications and external customer facing touchpoints. GA&D have invested in a UX Laboratory to conduct user testing, but we want to expand the range of UX services offered. As the service becomes more and more popular with the business and demand increases, we now require a UX lab manager to manage UX engagements and the day to day running of the UX lab.

Job Purpose
The purpose of the role is to manage the UX engagements and the UX lab operations. From supporting the UX Director to scope potential UX projects with stakeholders in the business (e.g. Product Owners), to helping the business understand the process for engaging with the UX team, to sourcing participants to test applications, arranging user sessions and managing the flow of work within the UX team.

Key Responsibilities
• Develop relationships with stakeholders within GA&D Tech who are looking to improve usability of their products and applications. Educate them on the process on how to engage with the UX team to make their project a success.
• Support GA&D tech stakeholders in developing their objectives for the UX study, collaborating with them understand their challenges and to recommend the best way forward, using a selection of our UX tools to do this. Collaborate with stakeholders to formalise their requirements into a research brief
• Ensure that all required artefacts are complete before the UX engagement takes place to ensure it runs smoothly, act as a gatekeeper to the UX team - pushing back if we don't have enough information for the study to be a success
• Help the business stakeholders to identify their customer personas and to ensure that participants are sourced to represent these personas
• Liaise with participants and schedule user sessions in the lab, whether F2F or remote.
• Develop relationships with our vendors to ensure that we are getting the most out of the technology within the lab, seek to implement best practice from other labs within GSK / other industries
• Help the UX team demonstrate value and quality, by working with business stakeholders to implement and record recommendations from the UX team
• Communicate and show case UX lab engagements to drive awareness within GA&D tech of the lab and its benefits

At GSK we are all inspired by the difference we make and challenge ourselves every day to improve the lives of patients and consumers. That's why we have created an environment where everyone feels valued, able to develop, contribute to our mission and be proud of what we achieve.

To support you in achieving your role and career ambitions you will receive a competitive salary and you'll be given the opportunity to:

Play an important role in delivering our mission
Be an essential part of diverse, global team
Develop others as part of your own professional growth

Interested in Joining the Team?

During the course of your application you will be requested to complete voluntary information which will be used in monitoring the effectiveness of our equality and diversity policies. Your information will be treated as confidential and will not be used in any part of the selection process.

If you require a reasonable adjustment to the application / selection process to enable you to demonstrate your ability to perform the job requirements please contact 0808 234 4391. This will help us to understand any modifications we may need to make to support you throughout our selection process.

When applying for this role, please use the 'cover letter' of the on-line application to describe how you meet the competencies for this role, as outlined in the job requirements above.
The information that you have provided in your cover letter and CV will be used to assess your application.

Thank you for your interest in this opportunity.
Closing Date: 10th March 2019



Why You?Basic qualifications:
• Experience in Information architecture, consumer experience design, interaction design or similar role. • Marketing skills in research & customer behaviours.
• Stakeholder engagement at mid-management levels across the Organisation to apply product UX analysis in a business context with deep analytical and meaningful insights.

Preferred qualifications:
• Background in behavioural sciences with an engineering/design background to influence & understand how to improve the User Experience.

Why GSK?:
Why GSK?

GSK has a 150-year legacy of helping to transform the health, lives and futures of millions of people around the world. We're a science-led healthcare company with more than 100,000 people working in 115 countries. Each year we produce around 4 billion packs of medicine, nearly 900 million doses of vaccine and more than 18 billion packs of consumer healthcare products. Our focus of helping people do more, feel better and live longer is at the center of all that we aim to do.

Contact information:
You may apply for this position online by selecting the Apply now button.

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