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IHS Markit

Indices Client Services/Customer Care Support Specialist


IHS Markit provides global pricing and reference data, indices and information services across multiple asset classes. Customers throughout the financial services industry leverage our Information products and services for independent valuations and to support research and analysis, risk management, regulatory reporting and trading. IHS Markit Indices sits within the Information division of Markit, one of three divisions of the global parent. IHS Markit Indices provides index-related services to clients which include investment banks, asset managers, hedge funds and insurance companies. Our products span cover global equity & fixed income markets and include globally recognized benchmarks such as our branded index families including iBoxx, iTraxx and our Markit PMI economic indices.  Indices also provide related services which provide Index and ETP constituent aggregation and analysis to manage risk, attribute performance and inform investment decisions.

The role, based in Dallas, will provide direct support for client technical and data queries, on-boarding and new client implementations, covering IHS Markit Indices. The responsibilities of this role will encompass external client liaisons and involvement with internal data, technical and sales teams. The position will be for someone with an understanding across various financial asset classes. The candidate must be client focused as well as being technically literate. Excellent communication and presentation skills are required, along with the confidence to visit clients if necessary. Working in liaison with the existing teams in Singapore and Europe, the role will provide client support and engagement during US hours. The individual will partner with both sales and product teams to improve, develop and retain client relationships and provide direction and support for the numerous projects and client facing activities that the team undertakes.

Duties & accountabilities
  • Answer client data and technical queries on the product, including queries on data extraction and implementation whilst also providing support for internal analyst teams
  • Troubleshoot supported applications and act as a data and technical coordinator for complex issues, whilst acting as business facilitator for clients
  • Escalate issues to 3rd and 4th level support and development teams as appropriate
  • Capture client requirements & provide feedback to product groups. Support functional change to the core product to meet customer needs
  • Liaise with internal development teams and product groups on bug fixes and enhancements
  • Enhance existing client relationships by providing training, general consultancy on implementation and data utilization as well as other forms of client engagement
  • Track requests for new data, coordinate these with the data production team, permission confirmed licensed data on subscriber account feeds
  • Coordinate with external data providers on behalf of clients, to manage account licensing, reporting and permissioning request process
  • Identifying sales leads within an account and feedback to sales team
  • Coordinate client technical integration and data delivery strategy
  • Streamline support processes by creating/maintaining documentation

Education & experience
  • Candidate to be degree educated
  • Clear understanding of how indices work and what they are
  • Strong communication skills with the ability to multi-task and work under pressure
  • Client relationship / customer support experience
  • Proficiency in MS Excel required. Experience with SQL, Python and/ or Visual Basic beneficial
  • Salesforce experience would be a plus
  • Financial knowledge of fixed income and other types of investments needed

Personal impact
  • Must be a detail-oriented self-starter who excels at meeting strict deadlines and must also be comfortable working with clients
  • Bright, dynamic with the enthusiasm to leverage their experience and knowledge to help deliver a premium client experience
  • Strong problem solving skills
  • Flexibility and attitude to achieve tight deadlines
  • Strong work ethic
  • Highly motivated with willingness to learn and adapt to situations
  • Meticulous attention to detail is critical
  • Superior written and verbal communication skill
  • Excellent interpersonal skills
  • Clear communicator. Able to easily adapt communication style in different situations
  • Ability to function well within a team environment alongside operational analysts, product experts and developers is essential

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Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here.

We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please  contact  or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.

IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law).  In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work.

For information please click on the following links:

IHS Markit Business Code of Conduct
Right to Work
EEO is the Law
EEO is the Law Supplement
Pay Transparency

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Current Colleagues

If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.

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