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IHS Markit

Tier 1 Support Specialist


Duties & accountabilities
  • Front line support for all IHSMarkit On Demand internal and external clients
  • Receive incoming client emails and calls and understand reported incident
  • Incident assessment, problem recreation, severity assignment and escalation to internal or third parties
  • Facilitate communication between internal and third parties during incidents
  • Coordinate data center site moves
  • Participate in shift rotation16x7x365 (first/second shift)
  • Initiate high severity incident procedure, including proactive client communication on Sev 1 and 2 incidents
  • Responsible for contacting on call staff and ensuring technical resources are engaged in resolution
  • Transition issues to Client Incident Managers after initial assessment and client response
  • Monitor application and feed processing tools and respond and escalate failures
  • Trend analysis to identify patterns or repeat incidents on high volume of incidents

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Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here.

We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please  contact  or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.

IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law).  In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work.

For information please click on the following links:

IHS Markit Business Code of Conduct
Right to Work
EEO is the Law
EEO is the Law Supplement
Pay Transparency

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Current Colleagues

If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.

Apply Now

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