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Macquarie Group Limited

Customer Service Officer, Reading

Showcase your customer service skills by helping us to provide a world-class customer experience, within our Flow Operations team, based in our Operations Hub in Reading.

You will be responsible for the management and processing of direct debits, early termination requests, invoice requests, end of lease activities, as well as other vital customer service tasks. You will also provide support to the Sales and Collections teams.  Your excellent communication skills will enable you to confidently handle all customer queries and partner with key internal contacts across all business channels, to ensure the customer journey is as efficient as possible.

You will be comfortable operating in a fast-paced environment, where tasks and priorities change regularly. As an adaptable, self-motivated team player you will naturally invest high levels of energy at work to achieve individual and team goals. With previous experience working in a corporate environment, ideally within financial services, you will be proficient in using Microsoft Word, Excel, and Outlook. Your strong written and verbal communication skills will be underpinned by your high attention to detail.

An understanding of asset finance products (Operating Leases, Hire Purchase, Finance Lease or similar), as well as banking customer service, is highly desirable, but by no means essential.

If you are an enthusiastic team player, with a strong desire to succeed, we want to hear from you!

Corporate and Asset Finance Group provides innovative and traditional capital, finance and related services to clients operating in selected international markets. With offices in Australia, New Zealand, Asia, North America and Europe, Corporate and Asset Finance specialises in:

  • leasing and asset finance
  • tailored debt and finance solutions
  • asset remarketing, sourcing and trading.

Find out more about Macquarie careers at 

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.

Macquarie is an equal opportunities employer and does not discriminate on the grounds of age, disability, sex, sexual orientation, gender reassignment, gender identity, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief.

We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility may be available.

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