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Marsh & McLennan Companies

Customer Service Adviser (Part time, 21 hrs/week)

We are recruiting a Customer Service Advisor to join our Employee Benefits team in Glasgow.

As a Customer Service Advisor you will be responsible for your own portfolio of schemes. You will be working alongside your clients to ensure that we understand their needs and meet their objectives.

This role will suit someone who is used to working in a compliance focused environment so you might already have a Financial Services, Banking or Insurance background.

Our work is carried out almost entirely by phone so you will need to be comfortable building relationship by phone and be naturally well organised.

You will also need to be proactive in monitoring insurers performance, negotiating with insurers and preparing for reviews/renewals.

Elect is a Health and Wealth benefits solution broker which is a small umbrella under the Mercer Marsh and McLennan companies. Due to the large scale of the business we have a wealth of knowledge in the industry and can offer our clients bespoke and competitive rates so that they can offer their employees a comprehensive wellbeing package. The client market we work in is small to medium enterprises and currently have 3000 clients that we service throughout the year.

We are a dynamic team that prides itself on adapting to change quickly to meet the busy demands of our business.

If you are looking for a part time role and you can say yes to the candidate requirements below then we definitely would like to speak with you.

  • Previous Financial Services, Banking, Insurance or similar compliance based industries experience

  • Proven ability to form relationship over the phone

  • Naturally well organised and self motivated

  • Strong office IT skills

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We"EURTMre in the business of creating more secure and rewarding futures for our clients and their employees "EUR" whether we"EURTMre designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. We see people"EURTMs current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer. For more than 70 years, we"EURTMve turned our insights into actions, enabling people around the globe to live, work, and retire well. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. At Mercer, we say we Make Tomorrow, Today. Visit for more information and follow us on LinkedIn and Twitter @Mercer

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