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Marsh & McLennan Companies

Oliver Wyman - Technical Specialist/Generalist - CAVOK - Haywards Heath

About CAVOK Group; A division of Oliver Wyman

CAVOK is an aviation, rail and energy technical consulting company with offices in Haywards Heath and London, England.

Visit our website for more details about CAVOK Group:

Job specification Job title:

Technical Specialist-Generalist


Haywards Heath and London

Reports to:

CAVOK Division Vice President

Job Overview:

CAVOK provides technical consulting and services to the aviation, rail and energy sectors. A "generalist" will often relate to one of the sectors but multi-sector experience is a plus. As such, CAVOK provides comprehensive technical advisory support and services that relate to safe, reliable and cost effective operations in the sector. The Technical Specialist or "Generalist" is a subject matter expert with extensive experience in sector operations and infrastructure to include maintenance operations, scheduled and preventive maintenance programs, reliability analysis, regulatory requirements and maintenance/engineering support. Knowledge of industry or cross industry best practices, process evaluation/improvement methodologies, and project management are important competencies as well.

Key Responsibilities:

• Responsible for providing subject matter expertise to clients in the aviation/rail/energy sectors in all matters related to operations and maintenance management of equipment and infrastructure

• Working knowledge of sector equipment and infrastructure maintenance programs, philosophies, and methods to include shop operations, supplier management, and capital programs

• Develops technical solutions of complex problems for client management and/or engineering concurrence to optimize customer operations

• Resolve emergent needs and regulatory compliance issues. Researches, analyzes and develops new maintenance and operations solutions based on design review and analysis of recurring product support data utilizing field experience and internal consultations

• Familiarity with pertinent regulatory and operational requirements, control processes, associated documents and ability to understand and exercise applicable provisions of client’s policies and procedures

• Presents solutions (e.g. engagement presentations) to others in creating positive customer interface. Initiates customer feedback on effectiveness of services and products

• Assists with complex implementation of recommended action plans to assure effective and efficient change management and resulting client improvements

• Often required to provide project management for client initiatives to assure accountability for both client and CAVOK requirements

• Responsible for appropriate sector responsibilities

• Travel nationally & internationally, as required, to support clients

Education and Experience Required:

• Five years or more of sector experience in aviation, rail and/or energy infrastructure maintenance, engineering, operations and maintenance management, capital projects, equipment life cycle support, reliability analysis, and technical publications

• Undergraduate degree from an accredited university or combination of commensurate work experience

• Formal training in project management, planning, and process improvement methodologies is a plus

• Strong working knowledge of MS Office-Word, Excel, PowerPoint, and Visio

• Pertinent sector licensing and/or ratings

Skills and Attributes:

• Extensive technical knowledge in one or more industry sectors, including fixed infrastructure maintenance operations, programs, planning and publication processes, procedures and regulations

• Thorough comprehension of typical sector equipment and infrastructure designs and technologies

• Strong analytical skills and keen attention to detail

• Experience in technical writing

• Effective written and verbal communication skills

• Effective time management and organization skills

• Strong project management skills and proven process improvement implementation experience

• Customer Service oriented with ability to adapt to a fast paced & changing work environment

• Must be able to interface professionally, credibly and objectively with colleagues and clients

• Team player

• Energetic, self-directed and willing to take initiative

• Resourceful; able to solve problems with minimal supervision

• Exhibits attention to detail and is a champion for accuracy and quality

How to Apply

• Please send CV and cover letter

• To learn more, please follow us on Facebook, LinkedIn or Twitter: @CAVOKgroup.

Apply Now

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