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Marsh & McLennan Companies

Pension Administrator

The team:

The office in Chichester comprises of around 400 employees. This means for people who really want to grow their career, there are endless opportunities. Working with us is easy when our office is a casual environment (but professional) environment with multiple break-out rooms/lunch areas. However, we"EURTMve been told that it"EURTMs the people that make the real difference.

We believe that diverse teams perform best. We recognize the need to balance work and personal commitment and that all roles can be flexible. Please speak to us about all available working options.

Why you will love this role?

Reporting to the Administration Service Manager, this role is at the very core of Mercer Services within the Wealth arm of our business supporting Members, Trustees and Clients. The main purpose of this role is to assist managing our clients"EURTM pension schemes by ensuring that they receive the information they need to enable them to make informed decisions on their benefits. But also, be able to build your skill set as a potential leader of our business by guiding and coaching our trainee administrators to develop their experience. You will do this through peer reviewing their work, providing constructive feedback but also role modelling your own experience dealing with complex calculations and sharing your industry knowledge.

Perhaps you are an experienced Pensions Administrator and want a new change/challenge to step up into a senior role. Or, maybe you"EURTMre looking for a change of pace with a company that are market leaders and would like some versatility of clients but still with a community office feel. Whatever it is, we"EURTMd like to hear your story!

In this role you will be:

  • Perform pensions calculations, enter pensions data and answer enquiries to the required standard using automated and non-automated manual/system processes across a wide range of member or scheme events
  • Enter pensions data and answer enquiries to the required standard using automated and non-automated manual/system processes across a wide range of member or scheme events
  • To promptly and professionally communicate with clients and scheme members on queries when required via letter, e-mail and telephone
  • Respond to errors and ensure complaints are handled effectively
  • Be a champion of change and provide opinions if you have an idea to create more efficiencies
  • Continuous achievement of 95% Service Levels for member processing and completion of scheme event processing in line with timescales agreed with the clients at the required level of quality.

Qualifications Required: As this role will be dealing with pension calculations, it"EURTMs important that you consider the following before submitting your application:

  • GCSE completion in mathematics and English (grade C and above)
  • Knowledge and willingness to learn about different schemes
  • Defined benefits experience would be advantageous
  • Confidence in providing feedback and conducting peer reviews

About Mercer:

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We"EURTMre in the business of creating more secure and rewarding futures for our clients and their employees "EUR" whether we"EURTMre designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. We see people"EURTMs current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer.

For more than 70 years, we"EURTMve turned our insights into actions, enabling people around the globe to live, work, and retire well. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. At Mercer, we say we Make Tomorrow, Today.

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