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Marsh & McLennan Companies

Senior IBA Account Handler

Please note that this role is a 12 month fixed term contract (maternity cover).

Role Summary

IBA Account Handler working within the JLT/Mercer centralised IBA Business Unit reporting to the Operations Manager.


Main Responsibilities and Accountabilities

  • Credit control
    - Debt collection of Clients / markets and commission agents
    - Statement issuance
    - Follow up on unpaid debtors
    - Escalation of unpaid debts to senior management / BU
  • Cash allocation
    - Allocate cash receipts and payments against ledger transactions
    - Investigate and query unallocated and unidentified receipts
  • Settlements
    - Verify validity of payment requests
    - Effect settlements of balances to clients, underwriters and 3rd parties
  • Reporting

  • Provide management information and update the in-house systems of the following:-
    - Outstanding Debtors
    - Uncollected Brokerage / Fees
    - Unallocated cash
    - Funding
    - Unagreed creditors
    - Payables
  • Communication
    - Respond to queries and general correspondence from clients/Underwriters/3rd parties
    - Liaise with all other internal Business Units
  • Operational Responsibilities
    - Assisting Operations Manager in the implementation of key matrix

Key Competencies required

  • Strong technical IBA experience
  • Time Management
  • Word / Excel / IT skills
  • Strong communication skills
  • Strong project management skills
  • Widespread IBA knowledge
  • Good organisational skills
  • Ability to prioritise
  • Ability to work to deadlines under pressure
  • Strong team ethic and build relationships with the Business Units

About us

We are Mercer– award winning experts in insurance, risk management and employee benefits for businesses and individuals. We are part of Marsh & McLennan Companies (MMC) – a global network of experts in risk, strategy and peoplewith roots dating back to 1871, MMC’s businesses have been helping clients prosper amid changing times, from the Industrial Revolution to the digital age. Marsh & McLennan Companies and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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