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Marsh McLennan

EH&B System & Operations Analyst (MMA National)

*This is a remote position*


This position provides guidance and system support for all Employee Health and Benefits conversion to MMA application suite, , including work with software vendors when required, as well as lead the EH&B operational team for decision of best practice use of the system, providing training and communications when appropriate. We are looking for a results-oriented colleague to bring strong skills and experience to our diverse team.

This position will work closely with the entire MMA IT and EH&B Operations teams through the following tasks:

Essential Tasks

  • Research, identify and document solutions to operational processes.
  • Work with software Vendors for functional software change requests and priorities – from analysis, request, testing and final implementation.
  • Understand BenefitPoint functionality and flexibility
  • Lead operational calls to create best practices, including documentation and post implementation auditing.
  • Assist in the creation and maintenance of the EH&B roadmap including user requirements, systems use and functionality needs
  • Work in a team environment
  • Work independently under limited supervision
  • Strong written and verbal communication skills, and ability to adjust to the needs of  multiple organization levels. 
  • Adapt to increased and fast-paced responsibilities


  • Strong knowledge in the Employee Health and Benefits insurance industry (5+ years of insurance industry experience preferred)
  • Knowledge of general application administration, BenefitPoint experience required
  • Ability to take complex concepts and break them into manageable instructions and clear communications
  • Proficient in creation of training material and operational documentation – written and recorded.
  • Detail oriented with excellent organizational and time management skills.
  • Proficient in data analysis and Excel skills
  • Ability to build and maintain positive working relationships with peers, users, agency and regional management, MMA leadership.
  • General Responsibilities: Mid-level role with room for growth
  • General knowledge and skills: Intermediate to advanced level knowledge and skills. Works on range of complexity projects and assignments.
  • Work hours: Flexible with 8am – 5pm base; no time zone requirement

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: 

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