Store Manager
Store Manager – London Flagship
This Job is eligible for the following work arrangements: Full-Time – 40 hours per week
Come as you are
Microsoft Store is the public face of Microsoft, where every individual, community and business can directly experience all that's possible with Microsoft, and we’re looking for the best and brightest talent to tell our story. Are you interested in a career where you can inspire customers and make an impact while building lifelong skills? If so, we’re the place for you! Help connect customers with their passions to achieve more, through our physical and digital retail properties. Microsoft Store includes jobs in physical retail locations, digital property teams and corporate locations.
We provide:
A work environment that is diverse, inclusive, and welcoming of all
Training that will make you feel empowered to do your best work even if you aren’t a tech expert
Career opportunities for all of our employees
Fantastic, comprehensive and competitive benefits for full-time and part-time employees
Gratitude & recognition for our awesome employees
Belief that at Microsoft #WeWinAsATeam
Role Summary
The Store Manager (SM) creates a positive environment for customers and the store team. As a trusted leader, the Store Manager supports the team to learn and grow while they flawlessly execute and deliver excellent business results by increasing brand awareness and delivering experiences through world-class customer service.
Responsibilities
Store Manager Key Responsibilities
Customer Obsession
Drive a culture that consistently obsesses over our customers, innovates, builds on the ideas of others, and impacts overall business results through passionate and motivated teams
Solicit and listen to customer feedback, identifying current customer buying trends while anticipating future needs and preferences, as well as providing related communications to the appropriate teams
Provide clarity of store priorities and communication to ensure a seamless employee and customer experience
Adaptability
Effectively respond to changing in-store environment, circumstances, and situations through customer engagements
Consistently model Microsoft Values that contribute to a positive working environment
Assess situations quickly and prioritize decisions that drive short and long term results
Ability to be nimble and decisive in a fast-paced retail environment, providing leadership based on new or developing information
Drive for Results
Tenaciously pursues positive outcomes by using effective approaches to solve problems
Build and grow effective, inclusive teams where employees are able to do their best work and deliver exceptional results to our customers
Drive a strong culture of operational compliance by providing leadership and accountability across the team
Ability to tell the story of your own business through metrics, location, and industry trends while being held accountable for the success and profitability of a store location
Influencing for Impact
Communicates positively to motivate and inspire teammates to sustain a positive work environment that upholds the Microsoft Retail culture and values
Invest in the development of the leadership team; ensure all areas of responsibility (AOR) are executed flawlessly and hold leaders accountable for delivering results in their respective AORs
Create a comfortable, growth-focused working environment that cultivates honesty and openness
Collaboration
Feel empowered to engage with peers, corporate and field team members in the development of innovative ways to make a larger impact in our customers lives
Contribute to the success of the store and the market by sharing knowledge, best practices, and learnings with peers
Required Qualifications
4+ Years Retail store management experience or People Management Experience
Valid authorization to work in the U.S. is required; no visa sponsorship is available for this position
Preferred Qualifications
Coaching or management of individuals in a metrics-driven consultative sales environment
Previous experience managing or training in retail technology/electronics industry
Microsoft certifications OR experience/education in technology/IT
College degree preferred
Qualifications
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Benefits and Perks
Industry leading healthcare
Savings and investments
Giving programs
Educational resources
Maternity and paternity leave
Opportunities to network and connect
Discounts on products and services
Generous time away