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AD Ops

Summarized Purpose:

Oversees day to day operations of one or more projects and directs, mentors and supports operations managers and other members of their project teams. Ensures that services are provided in accordance with client and PPD Medical Communications' policies and procedures and contractual agreements. Primary liaison with the client and ensures project report summaries, budget, audit results, staffing decisions and other critical issues are managed appropriately.

Essential Functions:
  • Ensure effective operation for items such as scope of work, contractual issues, changes in staffing levels, and budget negotiation by serving as the primary point of client contact; effective troubleshooting for database issues, phone routing or other items as they effect other departments at PPD, vendors, or other departments at the client; maintaining project knowledge; coordinating and implementing new project operations, and monitoring project processes (QA, compliance, SOPs, regulatory) that will maximize quality and client loyalty.
  •  Handles personnel management responsibilities including performance management, salary administration, hiring, employee relations, conflict resolution, and employee development.
  • Ensures quality objectives are met and develops and maintains project SOPs, develops and/or reviews corporate SOPs, and complies with all company policies and procedures including SOPs, protocols, GCPs, and FDA regulations.
  • Monitors billable hours to meet divisional revenue and client budgetary goals, reviews consultant billable hours reports and monitors supervisor billable hours. Verifies client invoice amounts and communicates required changes to Medical Communications finance.
  • Participates in capabilities presentations to help secure new business and alerts the Director and Business Development team to new business opportunities with existing clients. Reviews and provides operational input on proposals, contracts and/or renewals associated with existing clients.
  • Participates in the development of processes and strategies designed to assist in meeting the above stated goals on a division-wide basis.

Education and Experience:

Previous experience in health care or pharmaceutical industry that provides thknowledge, skills, anabilities to perform thjob (comparable to 10  years).
Proven leadership skills to include 5  years of management responsibility.
 Education may be substituted in lieu of some years of experience for advanced degrees such asPharm.D, Ph.D. MS and MD.

In some cases an equivalencyconsisting of a combination of appropriate education, training and/or directly relateexperience, will be considered sufficient for a individual to meethe requirements of the role.

Knowledge, Skills and Abilities:

   Strong knowledge of budgeting and forecasting

   Excellent leadership skills

   Strong attention to detail and organizational skills

   Effective verbal and written communication skills

   Excellent problem solving and analytical skills

   Excellent time management skills

   Basic computer skills including Microsoft Office and multi-tasking skills

   Excellent interpersonal skills

   Strong decision making skills

   Ability to coach and mentor staff

   Ability to work in a team environment and/or independently as needed

Management Role:

Directs through lower management levels and / or highly skilled specialist employees who exercise significant latitude and independent judgment. Often heads one or more departments or a large centralized staff function. In some instances may be responsible for a functional area (as determined by executive management) and not have subordinate supervisors or employees.  May manage employees across multiple regions.


Working Conditions and Environment:


   Work is performed in an office environment with exposure to electrical office equipment

   Constant interaction with clients/associates required

   Must pay constant attention to detail-visual, mental

   Must be able to multi-task constantly

   Long, varied hours required occasionally

   Daily exposure to high pressure, intense concentration

   Occasional drives to site locations, frequent travels both domestic and international

Physical Requirements:

   Frequently stationary for 6-8 hours per day

   Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists

   Moderate mobility required

   Occasional crouching, stooping, bending and twisting of upper body and neck

   Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs.

   Ability to access and use a variety of computer software developed both in-house and off-the-shelf

   Ability to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences

   Frequently interacts with others, relates sensitive information to diverse groups both internally &


   Ability to apply abstract principles to solve complex conceptual issues. Requires multiple periods of intense concentration

   Performs a wide range of complex tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task

   Regular and consistent attendance

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