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Application Support Administrator

Title: Application Support Admin

Division / Dept.: Information Technology

Location: Highland Heights, KY (Remote/Home Based)

Note: Full time, Benefits, Relocation Assistance Available

PPD is a leading global contract research organization. At PPD we are passionate, deliberate, and driven by our purpose - to improve health!

PPD Laboratories offers the most comprehensive set of laboratory services available in the industry. Our scientists work together to accelerate pharmaceutical development for small molecules, biologics, and vaccines -allowing our clients to make faster decisions about their compounds.

At PPD, we hire the best, develop ourselves and each other, and recognize the power of being one team. It's not just talk - our award winning training programs speak for themselves.

To learn how PPD can advance your career, apply now!

Essential Functions:
  • Strong knowledge of SQLand ORACLE Databases
  • Ability to handle a high paced environment
  • Experience in application support for customized systems
  • Ability to understand/read JAVA code is a +plus
  • Troubleshoots and resolves basic application-specific support issues.
  • Installs and maintains enterprise and/or laboratory application software (including dedicated hardware), application code deployments and configuration changes.
  • Executes change requests and qualifications.
  • Liaises with other internal groups and vendors.




Job Qualification:

Education and Experience:
  • Bachelor's degree or equivalent and relevant formal academic / vocational qualification
  • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years') or equivalent combination of education, training, & experience.

Knowledge, Skills and Abilities:
  • General understanding of server administration and architecture (Windows Server, Linux). Ex. navigating Linux directory structures, understanding Windows services
  • Ability to interact with relational databases (primarily Oracle, some SQL Server). Ex. authoring Structured Query Language (SQL)-based queries
  • Some support knowledge of the applications/technology being supported
  • Basic support knowledge of desktop operating systems and desktop productivity applications (MS Office, MS Project, MS Visio, etc.)
  • Ability to diagnose problems, define/resolve/coordinate the implementation of solutions with other groups
  • Ability to troubleshoot and resolve a wide range of application problems, if necessary, working with our system development team, systems/network administration personnel, other departments at PPD, or with software vendors
  • Self-motivated with the initiative to see issue resolution through to completion
  • Business focused approach with strong interpersonal skills
  • Positive attitude with a commitment to a high quality of work
  • Ability to learn new technical skills

PPD Benefits Overview:

PPD offers comprehensive benefits including medical, dental, vision, pharmacy, employee assistance program, wellness program options and more.

Other benefits include:
  • 401k with matching contributions, life insurance, long term and short term disability insurance, flexible medical and dependent care spending accounts.
  • Work life balance programs including paid time off for vacation/sick time, paid holidays, floating holiday and vacation sell back program.
  • Wellness benefits including health and wellness programs, fitness facility access or discount, health coaching and more.
  • Education reimbursement and tuition assistance programs, professional development training, skills training, education loan repayment plan, dependent scholarship program and more.
  • Employee appreciation events, service recognition awards, annual reviews, merit plans and bonus plans
  • Community connections and activities including philanthropic engagement, volunteer service projects and more
  • Other great options including pet insurance, legal and financial services plan, auto and home insurance discounts.

Below Is Listed The Working Environment/requirements For This Role

PPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive.
  • Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner
  • Able to work upright and stationary and/or standing for typical working hours
  • Able to lift and move objects up to 25 pounds
  • Able to work in non-traditional work environments
  • Able to use and learn standard office equipment and technology with proficiency
  • May have exposure to potentially hazardous elements, including infectious agents, typically found in healthcare or laboratory environments
  • Able to perform successfully under pressure while prioritizing and handling multiple projects or activities

Diversity Statement

PPD is proud to be an affirmative action employer that values diversity as a strength and fosters an environment of mutual respect. PPD is committed to providing equal employment opportunities without regard to age, race, color, pregnancy, national origin, religion, sex, gender identity, sexual orientation, disability, veteran status or status within any other protected group.

Apply Now

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