PPD is a leading global contract research organization providing comprehensive, integrated drug development, laboratory and lifecycle management services. At PPD, we are passionate, deliberate, and driven by our purpose- to improve health.
Envision a workplace where you have a direct impact on improving health, work alongside expert scientists, use newest technologies and collaborate with industry thought leaders and therapeutic experts. Welcome to PPD® Laboratories, where science is our passion, quality is our commitment and people are the cornerstone of our success.
At PPD we hire the best, develop ourselves and each other, and recognize the power of being one team. We offer continued career advancement opportunities, award winning training and benefits focused on the health and wellbeing of our employees.
Provides implementation, operational and maintenance support for enterprise software applications. Maintains a stable systems environment with minimal downtime and maximum performance. For the Labs, this also includes support for analytical software and associated dedicated hardware as well as administrative support for server based laboratory applications.
Fields and triages application-specific support issues.
Executes change requests and qualifications.
Maintains system documentation.
Liaises with and assists senior staff and other internal groups for issue escalation.
Education and Experience:
High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification Technical positions may require a certificate Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years) or equivalent combination of education, training, & experience.
Knowledge, Skills and Abilities:
Familiarity with desktop operating systems and desktop productivity applications (MS Office, MS Project, MS Visio, etc)
The ability to diagnose problems, define/resolve/coordinate the implementation of solutions with other groups
The ability to troubleshoot and resolve a wide range of application problems working with senior staff Self-motivated with the initiative to see issue resolution through to completion
Business focused approach with strong interpersonal skills
Positive attitude with a commitment to a high quality of work
Ability to learn new technical skills
PPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:
Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner
Able to work upright and stationary and/or standing for typical working hours
Able to lift and move objects up to 25 pounds
Able to work in non-traditional work environments
Able to use and learn standard office equipment and technology with proficiency
May have exposure to potentially hazardous elements typically found in healthcare or laboratory environments
Able to perform successfully under pressure while prioritizing and handling multiple projects or activities
PPD Defining Principles:
- We have a strong will to win - We earn our customer’s trust - We are gamechangers - We do the right thing -We are one PPD -
If you resonate with our five principles above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world’s most urgent health needs, then please submit your application – we’d love to hear from you.