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Associate Director, Medical Communications (Clinical/Patient Concierge)

PPD is a leading global contract research organization providing comprehensive, integrated drug development, laboratory and lifecycle management services. At PPD, we are passionate, deliberate, and driven by our purpose- to improve health!

At PPD we hire the best, develop ourselves and each other, and recognize the power of being one team. We offer continued career advancement opportunities, award winning training and benefits focused on the health and wellbeing of our employees.In Medical Communications, youwill begin by joining our Medical Communication Academy and be provided with 4-10 weeks of best-in-classtraining and support!

MedCommis truly an exceptional area at PPD. We work to improve patient health by supplying top-quality medical information services to our clients, patients and health care providers. We engage with health care professionals, regulatory agencies and pharmaceutical clients to help them navigate regulatory and compliance requirements around the world.

The Associate Director, Medical Communications is responsible for day to day operations of one or more projects and directs, mentors and supports operations managers and other members of their project teams. Ensures that services are provided in accordance with client and PPD Medical Communications' policies and procedures and contractual agreements. Primary liaison with the client and ensures project report summaries, budget, audit results, staffing decisions and other critical issues are managed appropriately

Our ideal candidate has experience in a medical information/patient services environment and significant clinical trials experience!

Specific Job Responsibilities:
  • Liaises with cross functional leaders to drive clinical deliverables
  • Establishes framework for clinical trial concierge support programs
  • Oversees effective program management of budget, forecasting and resourcing to maintain profitability
  • Supports the allocation of staff to projects through global resourcing process and manages escalations for resourcing needs and assist with contract modifications when needed
  • Participates in development of clinical trial concierge budgets and supports contract development and negotiation
  • Effectively captures and presents program data to create value

Job Qualification:


Education and Experience:
  • Previous experience in health care or pharmaceutical industry that provides the knowledge, skills, and abilities to perform the job (comparable to 10+ years).
  • Proven leadership skills to include 5+ years of management responsibility.
  • Education may be substituted in lieu of some years of experience for advanced degrees such as Pharm.D, Ph.D. MS and MD.

In some cases an equivalency, consisting of a combination of appropriate education, training

and/or directly related experience, will be considered sufficient for an individual to meet the

requirements of the role.

Knowledge, Skills and Abilities:
  • Clinical trial experience (5+ years) including study submission process (IRB process), patient recruitment, site set-up, and vendor management
  • Adherence program experience desirable
  • Strong knowledge of budgeting and forecasting
  • Excellent leadership skills
  • Strong attention to detail and organizational skills
  • Effective verbal and written communication skills
  • Excellent problem solving and analytical skills
  • Excellent time management skills
  • Basic computer skills including Microsoft Office and multi-tasking skills
  • Excellent interpersonal skills
  • Strong decision-making skills
  • Ability to coach and mentor staff
  • Ability to work in a team environment and/or independently as needed

Management Role:

Directs through lower management levels and / or highly skilled specialist employees who exercise

significant latitude and independent judgment. Often heads one or more departments or a large

centralized staff function. In some instances may be responsible for a functional area (as determined by

executive management) and not have subordinate supervisors or employees. May manage employees

across multiple regions.

Working Conditions and Environment:
  • Work is performed in an office environment with exposure to electrical office equipment
  • Constant interaction with clients/associates required
  • Must pay constant attention to detail-visual, mental
  • Must be able to multi-task constantly
  • Long, varied hours required occasionally
  • Daily exposure to high pressure, intense concentration
  • Occasional drives to site locations, frequent travels both domestic and international


Diversity Statement

PPD is proud to be an affirmative action employer that values diversity as a strength and fosters an environment of mutual respect. PPD is committed to providing equal employment opportunities without regard to age, race, color, pregnancy, national origin, religion, sex, gender identity, sexual orientation, disability, veteran status or status within any other protected group.

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