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PPD

Customer Assistant Specialist - 6 month temp

Provides high quality customer service to client customers including consumers, health care professionals (HCPs), and client personnel. Documents interactions according to PPD and client guidelines. Identifies adverse events (AEs) and product complaints (PCs). Processes fulfillment (e.g., mail, fax, e-mail) and performs administrative responsibilities as needed.
Performs other duties as assigned.

• Provides high quality customer service to client customersincluding consumers, HCPs, and client personnel.

• Documents interactions according to PPD and clientguidelines. Identifies AEs events andPCs.

• Maintains knowledge of policies and procedures includingclient products, SOPs, protocols, GCPs, and all applicable regulatoryrequirements.

• Processes medical information request (e.g., fulfillment) viae-mail; fax and regular mail.

• Performs line checks and system verifications, and generatereports.

Job Qualification:

Minimum Required Education and Experience:
  • High school diploma or equivalent required
  • In some cases a second language may be required

Required Knowledge, Skills and Abilities:
  • Excellent organizational skills
  • Strong attention to detail
  • Ability to handle multiple tasks
  • Effective verbal and written communication skills
  • Excellent problem solving skills
  • Excellent English language skills (comprehension, speaking, reading and writing)
  • Excellent computer and keyboarding skills
  • Time management skills
  • Excellent interpersonal skills
  • Ability to work in a team environment and/or independently as needed
  • Demonstrate confidence and initiative
  • Flexibility
  • Excellent language skills (comprehension, speaking, reading and writing) must be demonstrated if the position requires languages other than English


PPD is an affirmative actionemployer that values diversity as a strength and fosters an environment ofmutual respect. PPD provides equal employment opportunities withoutregard to age, race, color, pregnancy, national origin, religion, sex, gender identity,sexual orientation, disability, veteran status or other status within any otherprotected group.

Diversity Statement

PPD is proud to be an affirmative action employer that values diversity as a strength and fosters an environment of mutual respect. PPD is committed to providing equal employment opportunities without regard to age, race, color, pregnancy, national origin, religion, sex, gender identity, sexual orientation, disability, veteran status or status within any other protected group.

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