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Investigator Services Assistant - Contract to Permanent Position

6 month contract into a permanent position
Tuesday - Saturday role and flexible shift hours between starting at 10:30 - 12:30 and ending at 7:00pm - 9:00pm

Position Summary:

Under general supervision, the Investigator Services Assistant provides support to investigator sites, monitors, and other departments within Global Central Labs through communication of information, training sites and documentation of services pertaining to clinical trials. You will be expected to use the tools provided to answer all the questions, take orders and provide site education on a study level. Review site performance to meet the timelines and execution of the protocol to ensure clean data at the earliest time point. You will be responsible for placing all calls to the sites delivering sponsor alert, voice alert values (VAV) and any other critical values. You will be responsible for incoming phone calls, resolving different types of exceptions within assigned timelines and other duties as assigned or required.

PPD Central Lab Summary:

PPD® Laboratories' central lab provides standardized testing, consistent results and innovative data solutions across a wide range of technologies and applications for all phases of pharmaceutical development.

Job Qualification:

Education and Experience:
  • Bachelors life science degree Or an equivalent combination of education, training and professional experience that provides the individual with the required knowledge, skills, and abilities.

Knowledge, Skills and Abilities:
  • Excellent client and phone service skills.
  • Knowledge of Good Clinical Practices and laboratory principal's particular pre- analytical techniques.
  • Intermediate level of computer literacy.
  • Accurate data entry skills.
  • Superior analytical, interpersonal and time management skills.
  • Excellent verbal communications and customer service skills in the English language. Additional languages are an advantage. Spanish a plus
  • Critical thinking and problem solving skills to support quality decision making.
PPD is an inclusive equal employment opportunity company. We value all people regardless of background, experience and abilities.

PPD values the health and well-being of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role
  • Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
  • Able to work upright and stationary for typical working hours.
  • Ability to use and learn standard office equipment and technology with proficiency.
  • Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.

Diversity Statement

PPD is proud to be an affirmative action employer that values diversity as a strength and fosters an environment of mutual respect. PPD is committed to providing equal employment opportunities without regard to age, race, color, pregnancy, national origin, religion, sex, gender identity, sexual orientation, disability, veteran status or status within any other protected group.

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