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Manager, HR Systems- ServiceNow (US remote)

About PPD:

PPD is a leading global contract research organization providing comprehensive, integrated drug development, laboratory and lifecycle management services. At PPD, we are passionate, deliberate, and driven by our purpose- to improve health!

About the Department:

Our colleagues in Human Resources Information Systems are responsible for maintaining data for more than 24,000 employees in over 58 countries. This group leads and administers our service delivery application, ServiceNow, as well as other HR applications and projects.

About the Position:

The Manager, HR Systems is a position within the HR Systems organization in HR Shared Services delivering global solutions to our 24,000 employees in 58 countries. This position will analyze work process design and flow, improve processes and leverage the return on technological capabilities.

The Manager is responsible for building project plans, ensuring adherence to project schedules, maintaining a systems orientation and can work effectively with peers to set technology priorities and conduct long-term planning.

About our Culture, Career Advancement and Benefits:

At PPD we hire the best, develop ourselves and each other, and recognize the power of being one team. We offer continued career advancement opportunities, award winning training and benefits focused on the health and well-being of our employees.

Job Description:

The Manager, HR Systems primarily supports ServiceNow case management, knowledgebase, HR portal, reporting and metrics, KPIs, SLAs and may be required for Oracle HCM module projects as needed.

This position also serves as a technical point-of-contact for assigned functional area and assists subject matter experts with ensuring data integrity, testing of system changes, report writing and analyzing data flows for process improvement opportunities.
  • Perform day to day administration of the service delivery application (HR Case/Knowledgebase, Workflow automation and Employee Portal).
  • Lead the installation and testing ServiceNow development and production environments with latest security patches and software releases. Documents process and results.
  • Provides production support, including researching and resolving problems, unexpected results or process flaws; performing scheduled activities; recommending solutions or alternate methods to meet requirements.
  • Serve as the primary point of contact for all operational support issues related to ServiceNow including interface with Oracle HCM/Operational Data Store (ODS).
  • Develop and modify ServiceNow workflow service configuration, forms record producers, lists & filters, business rules, UI components, web services, tables, menus, Client Scripts, UI Scripts, ACLs, UI Pages and Scripted REST APIs.
  • Develop and modify PPD's HR Service Portal to include dashboards widgets and plugins.
  • Generates reports/queries, including writing maintaining and supporting a variety of reports or queries utilizing appropriate reporting tools. Assists in development of standard reports for ongoing customer needs. Helps maintain data integrity in systems by running queries and analyzing data.
  • Lead the HRIS team in managing the day-to-day activities to support the HR, Payroll and other inter-related functions. Foster and maintain positive relationships with HRIS constituents, including senior management, and the HRIS customer base.
  • Serve as an interface between internal/external customers and the functional team members to ensure effective definition of and delivery of HRIS applications. Provide overall prioritization of work assignments and management of functional team resources, and their activities.
  • Build and maintain a strong functional HRIS Team through effective recruiting, training, coaching, team building and succession planning. Prepare and participate in the preparation of staff development plans for each functional associate who is a member of the HRIS Team. Assess the skills and skill levels necessary to achieve HRIS work objectives.


Job Qualification:

Education and Experience:

Bachelor's degree in HR, Computer Science or related field or equivalent and relevant formal academic / vocational qualification

Previous experience in systems administration or management over a large service delivery application that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years' experience) or equivalent combination of education, training, & experience.

1+ year supervisory experience

Knowledge, Skills and Abilities:
  • Global experience preferred
  • Experience implementing ServiceNow processes and functions or similar incident management tool (Cherwell, Remedy)
  • Experience developing ServiceNow services and service portal pages
  • Experience with ServiceNow HR Service Management Delivery (HRSD) and related tools
  • Proficiency in ServiceNow portal widget technology
  • Integration experience with HRSM/HRIS system (Oracle)
  • Knowledge of related HR systems and functions
  • Web applications, networks, protocols and email (SMTP, POP3)
  • Must be able to work collaboratively across departments and geographic locations

  • Supervise the daily operations of a unit or group of normally professional level individual contributors performing the same or similar tasks.
  • Responsible for training and development of subordinate staff, estimating personnel needs, assigning work, meeting completion dates, assisting subordinates with difficult inquiries or problems, interpreting and ensuring consistent application of organizational policies, and development and implementation of unit policies and procedures.
  • Recommends employees for employment, discipline, termination; initiates and communicates a variety of personnel actions (e.g. performance and salary reviews, promotions, time off requests, timesheet and expense report approvals).
PPD values the health and well-being of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:
  • Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
  • Able to work upright and stationary for typical working hours.
  • Ability to use and learn standard office equipment and technology with proficiency.
  • Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
  • May require minimal as-needed travel (under 10%)
PPD Defining Principles:

- We have a strong will to win - We earn our customer's trust - We are game changers - We do the right thing - We are one PPD

If you resonate with our five principles above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world's most urgent health needs, then please submit your application - we would love to hear from you.

Diversity Statement

PPD is proud to be an affirmative action employer that values diversity as a strength and fosters an environment of mutual respect. PPD is committed to providing equal employment opportunities without regard to age, race, color, pregnancy, national origin, religion, sex, gender identity, sexual orientation, disability, veteran status or status within any other protected group.

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