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Mgr Med Comm

Manager Operations Medical Information Cambridge, Uk

We are vital links between an idea for a new medicine and the people who need it. We are the people of PPD - thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health.You will be joining a trulycollaborative and winning culture as we strive to bend the time and cost curve of deliveringlife-saving therapies to patients.

MedComms is truly an exceptional area at PPD. We work to improve patient health by supplying top-quality medical information services to our clients, patients and health care providers. We engage with health care professionals, regulatory agencies and pharmaceutical clients to help them navigate regulatory and compliance requirements around the world.

Summarized Purpose:

Manages the day-to-day operations of the program team. Supports staff members so that contracted services are provided in accordance with client and PPD Medical Communications policies and procedures. Trains and supervises Medical Communications support staff and/or experienced professionals on the program team. Develops, coaches, and mentors staff. Liaisons with the client and PPD and discusses and resolves issues affecting the client, which is instrumental to the maintenance of the client relationship.

Essential Functions
  • Conducts performance appraisals, management and salary administration for direct reports. Monitors employee work. Handles employee relations issues, scheduling and time record verification, recruiting and billable hours management.
  • Completes client reports, develops procedural documents, maintains program knowledge, and ensures compliance with company policies and procedures including SOP's, protocols, and FDA regulations.
  • Acts as liaison between the client, PPD Medical Communications management and staff for issues such as workflow processes, available resources, and new initiatives affecting the program.
  • Handles all aspects of program training including providing training to staff members, developing curriculum, and documenting and maintaining training records and curriculum.
  • Mentors and guides associate managers on answering medical inquiries and documenting contacts, adverse events and product complaints.

Job Qualification:

Knowledge, Skills and Abilities:
  • Good leadership skills
  • Strong attention to detail and organizational skills
  • Effective verbal and written communication skills
  • Excellent problem solving and analytical skills
  • Demonstrated time management skills and multi-tasking skills
  • Excellent interpersonal skills
  • Decision making skills
  • Ability to coach and train staff
  • Excellent language skills must be demonstrated if the position requires languages other than English
  • Ability to work in a team environment and/or independently as needed

At PPD we hire the best, develop ourselves and each other, and recognise the power of being one team. We understand that you will want to grow both professionally and personally throughout your career, and therefore at PPD you will benefit from an award-winning learning and development programme, ensuring you reach your potential.

As well as being rewarded a competitive salary, we have an extensive benefits package based around the health and well-being of our employees. We have a flexible working culture, where PPD truly value a work-life balance. We've grown sustainably year on year but continue to offer a collaborative environment, with teams of colleagues eager to share expertise and have fun together. We are a global organisation but with a local feel.

- We have a strong will to win - We earn our customer's trust - We are gamechangers - We do the right thing -We are one PPD -

Diversity Statement

PPD is proud to be an affirmative action employer that values diversity as a strength and fosters an environment of mutual respect. PPD is committed to providing equal employment opportunities without regard to age, race, color, pregnancy, national origin, religion, sex, gender identity, sexual orientation, disability, veteran status or status within any other protected group.

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