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Operations Strategy Lead

Directly impacts the overall success of the proposal development process from receipt through client decision through the development, leadership and ownership of operational strategies, bid defense, and accountability for all related operational proposal deliverables, resulting in an increased RFP hit rate, and positive  business growth.  Leverages all opportunities to achieve targets while enhancing customer relations.  Primarily responsible for RFPs and supplemental documents for  complex, multi-region, multi-service clinical development projects/programs, complex RFI's, partnership and prospective selling initiatives and related client deliverables.

Major Job Responsibilities:

  • Converts commercial win strategy into operational strategy that maximizes RFP hit rate resulting in business growth for assigned area (TA or Segment); determines the level of proposal deliverable and key operations messages, and manages the triage process within clinical operations to meet proposal deliverables.                                                                                                             
  • Ensures budget reflects operational strategy and manages operations proposal deliverable in order to achieve PPD profitability targets.
  • Drives the development of the operations segment of the proposal deliverable within prescribed timelines, disseminates operational strategy to proposal team and develops KPI's, ensuring a successful operations segment of the deliverable.                                                                       
  • Collaborates with therapeutic and cross functional leadership team to assess success and profitability and ability to execute to plan, assessing process and bidding algorithms.
  • Partners with Clinical operations, Commercial organization and GPD to enhance proposal efficiency management in order to decrease COS.                                                                                      
  • Directs operations escalation process and advises commercial strategy team.                                                                                 
  • Assesses cross functional satisfaction and recommends future actions to ensure the overall success of the process and outcomes.
  • Recommends and implements revisions for Clinical Operations post-award to successfully execute proposal.
Knowledge, Skills and Abilities RequiredProven leadership skills in a matrixed environment; proven ability to effectively influence executive/c-suite team members relative to contribution to client deliverablesComprehensive understanding of the clinical project management, the business organization and functional areas and business strategy.Excellent customer relationship management skills and strong commercial acumenAbility to work in a high pressure/time sensitive environment including the ability to handle multiple issues on multiple projects simultaneouslyExpertise in proposal development and demonstrated strategic planning skillsStrong organizational agility, negotiation skills, and demonstrated drive for resultsProven ability to build peer relationships and effective teams with demonstrated global and cultural awarenessEffective coaching, persuasion and mentoring skillsExcellent analytical skills, oral and written communications, strong attention to detail, prioritization and time management proficienciesComprehensive understanding of sponsor/CRO business practices and advanced knowledge of operational/financial practices, SOPs, GCPs, and FDA/ICH guidelines with the ability to analyze and evaluate processes and proceduresWorking Conditons:Exposure to high pressure, intense concentration neededMust pay constant attention to detail-visual, mentalMust be able to multi-task constantlyFrequent interaction with clients / associates requiredLong, varied hours required occasionallyTravel and rotating shifts required on rare occasionsExposure to toxic materials on rare occasionsPhysical Requirements:Standing and walking required dailyLifting / carrying objects of 5-25 lbs. required dailyCrouching / stooping required frequentlyLifting / carrying objects of 26-50 lbs. required occasionallyKneeling, twisting of upper body / neck, and pushing / pulling of items required occasionallyPharmaceutical Product Development, LLC is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, disability or protected veteran or other status protected by federal, state, and/or local law.

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