Coordinates and completes administrative functions on assigned trials.
Welcomes and assist all visitors upon arrival at the site. Notifies appropriate staff of the visitor's arrival.
Prepares and ensures all relevant patient files are ready ahead of the visit as per protocol and local regulations.
Completes data entry and visit completion information.
Assists with the collection of patient SDV from treating medical professional.
Schedules patients for different types of visits, external appointments, transport etc.
Conducts reminder telephone calls to patients to confirm visits.
Collects, tracks and files patient notes, lab results and questionnaires to facilitate prompt reviewing and able to provide results to patient if required.
Maintains a presentable, safe and clean reception area to enhance the patient and visitor experience.
Assists with photocopying, faxing, scanning source documents, postal activities, archiving and patient refreshments.
Assists with the reimbursement of patient study expenses and payments.
Maintains strict confidentiality of patients, employees, customersHigh / Secondary school diploma or equivalent and relevant formal academic / vocational qualification
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 1 year).
Good organizational skills and flexibility to manage workload and meet changing timelines, handling multiple tasks efficiently and effectively
Good attention to detail to ensure accuracy and efficiency in data entry
Good interpersonal/customer service skills, positive attitude and good oral and written communication
Capable of working in a team or independently
Good English language and grammar skills written and verbal
Good computer skills, including proficiency in MS Office (Word, Excel, and PowerPoint) and capable of learning new clinical trial database systems
Ability to work well in a collaborative team environment
In some cases, an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.
About The Company
Accelerated Enrollment Solutions (AES) is a business unit of PPD that offers both sponsors and contract research organizations best-in-class site and enrollment solutions, with tiered offerings combining the expertise, as needed, of industry leaders PPD, Synexus, Acurian and Optimal Research.
The array of AES services include strategic enrollment solutions that offer speed, certainty and commercial value to our clients. Acurian and Synexus have proven track records for enrolling patients and study conduct through proprietary, direct-to-patient recruitment methodologies and a global site network. When combined, these services provide a new standard of clinical trial productivity that delivers more patients from fewer sites in less time.