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Process Excellence Leader

Process Excellence Leader

Who we are 

We’re innovation, curiosity and diversity – multiplied by 80,000 professionals in 150 countries. As a global leader in research-focused healthcare, we’re constantly learning and growing – and seeking people who share these goals. 

Here at our UK Welwyn site, we have 1006 people in the Global Pharma Development side of the business. Our Welwyn site has been continuously growing and developing on a Global scale for years. We are building strong connections worldwide and looking for individuals who can join us on our journey. 

Change has been a constant companion in the recent years. Professional know-how, methodological knowledge, consulting competence as well as social and personal skills are therefore becoming increasingly important success factors, especially for specialists and managers. 

We strongly believe that you as an employee are at the centre of your development. 

Development is about learning – and this can happen everyday. By intentionally deciding to do small things differently every day, you learn quicker, which can increase your impact in your current role and help you better prepare for future roles as well. It is up to you to decide how you want to integrate development into your daily work and Roche support all staff in their long term development of knowledge and skills. We offer further career opportunities locally and globally such as rotations into other departments and roles where people demonstrate talent and aptitude. 

Job Purpose

This position will provide leadership, planning, direction, communication and coaching to partner with the Global Process Owner (GPO) for GCP/GVP regulated processes in the development and implementation of a comprehensive process excellence strategy for GCP/GVP regulated processes.

The Global Process Excellence Leader (PEL) supports the GPO by driving the implementation strategy of GCP/GVP processes ensuring organizational alignment and consistency in approach and execution across the Roche PDx functions as well as gRED, pRED and affiliates.

The PEL effectively liaises and influences stakeholders at all levels in the organization and acts as a leader of change and continuous improvement.

Responsibilities and Accountabilities

  • Partner and compliance expert to the GPO for the development and implementation of a comprehensive strategy for global, x-functional regulated GCP/GVP processes in terms of

    • Global Process implementation strategy

    • Global Process effectiveness and continuous improvement

  • Acts as a conduit for their GPO between global PD functions as well as gRED, pRED, GPS. Supports alignment and consistency between functional and X-functional business processes and systems with the overall global regulated process/SOP in close collaboration with key business stakeholders (e.g. BPOs, SMEs)

  • Proactively identifies needs for process standardization, regulatory compliance direction and areas for improvement

  • Provide expertise in analysis based on data driven decision making and metrics review to assess, prioritize and select improvement activities, linking with the Quality Analytics & Insights and Strategy Team(s).

  • Raise awareness and understanding of the process requirements to the senior management of the function (LTs, FE heads) and cross functionally when applicable, and provide clarity on role & responsibilities between PDQ and other business partners.

  • Support the associated GPO by working with other stakeholders such as the PDQ CSFM team, the associated Functional Quality responsible(s) and other PDQ functions to identify systemic process related issues/risks, training or process improvement needs from deviation trends, findings in audits & inspection reports to drive corrective and preventative actions

  • Leverage process excellence methodologies to drive continuous process improvement

  • Act as a change agent by partnering with key stakeholders to drive quality culture and embed a continuous improvement mindset

  • Actively contribute to best practices and continuous improvement within the process excellence community and related functions

  • Accountable for establishing, maintaining and fostering strong relationships with key business partner and ensure that PDQ is providing efficient, effective, value added support to the function and cross functional when applicable.

  • Representing PDQ on process related taskforces/working groups in collaboration with the GPO.

  • Mentors and coaches junior staff in PDQS.

  • Contributes to the PDQ Quality Solutions Team to set strategies and achieve the long-term goals & objectives for PDQ as a whole.

  • Is knowledgeable of all solutions and activities provided by PDQ in order to provide partners with a comprehensive overview and effectively communicate how PDQ can meet their quality needs



Who are you?

Professional and Technical Requirements

  • Ideally you will have an MSc or equivalent in an appropriate scientific discipline.

  • Experience in various aspects of the international pharmaceutical clinical development process (Phase I-IV).

  • Extensive knowledge and significant hands-on experience of clinical development and pharmacovigilance processes, roles and responsibilities

  • Expertise in the principles and practices of Quality Risk Management and/or GCP/GVP inspections or audits.

  • Demonstrated knowledge of GCP, GVP and regulatory requirements, as well as analytical, organizational and planning skills. Knowledgeable in stakeholder management and influencing change

  • Knowledge of all services and activities provided by PDQ, Change Management expertise.

Overall Experience and Knowledge

  • Excellent knowledge of GCP, PV processes and regulatory requirements.

  • Demonstrated Business process management expertise

  • Systemic problem solver, implementing sustainable solutions to solve root cause of problems in a complex environment or potential conflict.

  • Ability to analyse and simplify complex systems or processes into pragmatic solutions

  • Superior communication skills to work effectively and credibly with senior leaders from across the Roche organization.

  • Ability to build and maintain excellent relationships with key business partners.

  • Demonstrated ability to influence and lead both with and without authority.

  • Project management of projects with cross-functional involvement and complex timelines preferably in a Quality environment.

  • Ability to work effectively in an international multicultural matrix organization.

  • Creates an environment that encourages and rewards teamwork and collaboration, both internally and externally

  • Demonstrates ability to bring/inject global and multi-functional perspective and understands the impact of actions on the business.

  • Fluency in written and spoken English.

Highly Weighted Competencies: Focus on value and customer, strategic thinking, align for success, deliver results in-time, proactive approach, creative in solution development, and strong communicator



If you are proud of contributing and feel you have the commitment to teamwork and innovation that we are seeking, then Roche is the organisation for you.  In return we offer a competitive salary plus the excellent benefits you would expect from a blue-chip organisation, including a genuine interest in your development and progression. To be considered for this position, please apply using the link below. When completing your application, please ensure you attach an up to date CV and details of your current remuneration package. 


We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.

Roche is an equal opportunity employer.

Business Development, Business Development > Strategic Business Development

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