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RS Components

Customer Service Executive

RS Components is a trading brand of Electrocomponents plc, the global distributor for engineers. With operations in 32 countries, we offer more than 500,000 products through the internet, catalogues and at trade counters to over one million customers, shipping around 50,000 parcels a day. Electrocomponents is listed on the London Stock Exchange FTSE 250 and in the last financial year had revenues of £2bn.

We place a strong emphasis on investing in our people, our best asset, enabling them to be customer focused at all times and exceeding their expectations. This is because our customers are at the heart of everything we do. So we look for people who have a strong belief in, and commitment to exceeding customer expectations, people who have pride and belief in their company.

In return we offer a positive and supportive culture which ensures that together we can help our customers do great things.

Role Summary

The Customer Service Executive is responsible for delivering effortless customer experience by ensuring all customer requirements are completely met through proactive communication, high quality and being customer focused. To contribute in achieving the company sales objectives through value added activities.

Key Responsibilities

  • Deliver exceptional customer service via all channels with the goal of ensuring that customer order and enquiry needs are met while maintaining service level agreements.

  • Providing effortless customer experience by proactively communicating to the customers on any updates or changes on their orders / enquiries in a professional and courteous manner.

  • To contribute to the sales targets by working closely with sales and performing high level of value added activities set out by the business.

  • Comply with all company procedures and policies including H&S.

  • Identify potential customer needs / opportunities to grow business by providing high human touch.

  • To minimize escalation of complaints and ensure high customer satisfaction by working with the stakeholders within the end to end process.

  • Proactively contribute to the ongoing development of the business processes and policies by using continuous improvement methodologies.

  • Work with and support our customer service team (Sydney and Foshan) to maintain and support customer expectations.

  • Responsible for maintaining and updating customer information in SAP.

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