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RS Components

Technical Sales Specialist

RS Components is a trading brand of Electrocomponents plc, the global distributor for engineers. With operations in 32 countries, we offer more than 500,000 products through the internet, catalogues and at trade counters to over one million customers, shipping around 50,000 parcels a day. Electrocomponents is listed on the London Stock Exchange FTSE 250 and in the last financial year had revenues of £2bn.

We place a strong emphasis on investing in our people, our best asset, enabling them to be customer focused at all times and exceeding their expectations. This is because our customers are at the heart of everything we do. So we look for people who have a strong belief in, and commitment to exceeding customer expectations, people who have pride and belief in their company.

In return we offer a positive and supportive culture which ensures that together we can help our customers do great things.

Role Summary

Technical Sales Specialist is responsible to deliver and drive pre-sales and post-sales activities by providing flawless technical support to customers as well as conveying RS value propositions and deliver customer centricity by providing positive end-to-end customer experience to establish high engagement and high satisfaction.

Key Responsibilities

  • The expected role and responsibility is largely split into two parts, 1) outbound focus activities and 2) inbound focus.
  • For inbound, you are responsible to help customers to complete a seamless shopping in RS website by answering technical questions, providing technical knowledge, suggesting alternative products, and etc.
  • In addition, you are not only to give support, but also to convert inbound enquiries to orders.
  • For outbound, your responsibility is to hunt new opportunities (totally new order, upselling, or cross selling) for the customer segment assigned to you by means such as calling, helping quotations, and so on.
  • Also your responsibility includes nurturing and growing the agreed customer segment through the new product launches, marketing campaigns, other sales promotions, and so on.
  • You are to deliver the agreed KPIs and to review them on regular basis in order to improve and to contribute company target.

  • Liaise with internal teams for possible solutions on technical aspects to achieve your role and responsibility.

  • The channels you will be using to achieve your responsibilities are calls, emails and live chat.

  • Other ad hoc tasks as required from the team and/or other department in order to maintain the high performance of the company.

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